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- Tasks: Schedule and allocate repairs, liaise with tenants, and ensure timely completion of works.
- Company: Join Bury Council, dedicated to providing high-quality services for the community.
- Benefits: Enjoy a full-time role with potential for flexible working arrangements.
- Why this job: Be part of a team that makes a real difference in people's lives through efficient service delivery.
- Qualifications: Experience in repairs planning, strong communication skills, and familiarity with scheduling software required.
- Other info: This is a temporary position with a shift rota covering service hours from 8am to 5pm.
The predicted salary is between 30000 - 42000 £ per year.
Belmont Recruitment are currently seeking an experienced Repairs Planner to work with Bury Council on a temporary basis. This is a full-time role. The incoming candidate will ensure that responsive and planned repairs are scheduled and delivered efficiently, supporting high-quality service delivery for our tenants. You will be responsible for allocating works orders, coordinating with operatives and contractors, and making sure repairs are completed on time, right the first time.
Main Duties
- Schedule and allocate all responsive and planned repair works.
- Raise works orders and assign jobs to operatives, contractors, and partners.
- Monitor workloads and resource availability in real time, adjusting schedules as needed.
- Liaise with tenants to arrange appointments and manage expectations.
- Collaborate with the Customer Contact Centre and Bury Stores to ensure smooth material and repair coordination.
- Maintain operative diaries and ensure repairs are tracked and completed efficiently.
- Manage shared inboxes and provide data to support operative performance.
- Support disrepair processes and legal timescales.
- Handle enquiries, complaints, and safeguarding concerns promptly and professionally.
- Use ICT systems including scheduling software and QL/DRS to manage repairs.
- Participate in a shift rota covering service hours of 8am–5pm.
- Ensure compliance with health & safety and equality policies.
Essential Criteria
- Prior experience in scheduling and planning repairs.
- Experience communicating with tenants via telephone.
- Proven track record liaising with repairs operatives and supervisors.
- Prior experience of working with QL and DRS systems.
- Experience raising works orders and using repairs management software.
- Comfortable working in a fast-paced, customer-focused environment.
- Ability to manage and prioritise a varied workload.
- Strong organisational, communication and teamwork skills.
If your skills match the above criteria, please apply with your updated CV.
Contact Detail:
Belmont Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner
✨Tip Number 1
Familiarise yourself with the specific scheduling software mentioned in the job description, such as QL and DRS. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in handling tenant enquiries and complaints. Practising role-play scenarios can help you feel more confident when discussing how to manage expectations and resolve issues effectively.
✨Tip Number 3
Prepare examples from your past experience that demonstrate your ability to manage workloads and prioritise tasks in a fast-paced environment. Be ready to discuss specific situations where you successfully coordinated repairs or handled multiple requests simultaneously.
✨Tip Number 4
Research Bury Council's values and recent initiatives related to housing and repairs. Showing that you understand their mission and how you can contribute will make you stand out as a candidate who is genuinely interested in the role.
We think you need these skills to ace Repairs Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in scheduling and planning repairs. Emphasise any previous roles where you communicated with tenants or liaised with operatives, as these are key aspects of the Repairs Planner position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your familiarity with QL and DRS systems, and provide examples of how you've successfully managed workloads and prioritised tasks in a fast-paced environment.
Showcase Your Communication Skills: Since the role involves liaising with tenants and managing expectations, include examples in your application that demonstrate your strong communication skills. Highlight any experience you have in handling enquiries or complaints professionally.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is crucial for the Repairs Planner role.
How to prepare for a job interview at Belmont Recruitment
✨Showcase Your Scheduling Experience
Make sure to highlight your previous experience in scheduling and planning repairs. Be ready to discuss specific examples of how you've efficiently allocated works orders and managed workloads in a fast-paced environment.
✨Demonstrate Communication Skills
Since the role involves liaising with tenants and operatives, prepare to showcase your communication skills. Think of instances where you successfully handled tenant enquiries or complaints, and be ready to explain how you managed expectations effectively.
✨Familiarity with Software Systems
As the job requires using QL and DRS systems, brush up on your knowledge of these platforms. If you have experience with similar scheduling software, be prepared to discuss how you used it to manage repairs and track progress.
✨Emphasise Teamwork and Organisation
This role requires strong organisational and teamwork skills. Prepare examples that demonstrate how you've collaborated with others to ensure smooth operations, especially in coordinating with customer contact centres and managing shared inboxes.
