Customer Assistant Manager (London Area)

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We have supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We have proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes.

We recognise that, as individuals, we each have particular needs and that one size doesn’t fit all when it comes to how, when and where you work. That’s why we’re proud to offer our colleagues agile working options. We believe in putting you at the centre of your career – KPMG will offer the training, development and stimulating work environment to help you achieve your career ambitions.

As part of ‘Our Deal’, you’ll benefit from a range of rewards from secondment opportunities and preferential banking services to a day off on your birthday and have open, honest conversations about your career development.

While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a balanced lifestyle. We offer part-time roles with flexible working arrangements which could include annualised hours, early or late starts to fit around other commitments, shorter working days etc.

What will you be doing?

• As a Consultant within the Customer team, the candidate will be responsible for supporting on workstreams within transformation projects for our Infrastructure, Government and Healthcare (IGH) clients.
• The Consultant will also provide active contribution and participation within the IGH business to develop propositions and support a collaborative culture.
• A good understanding of wider capabilities that are intrinsically linked to the customer agenda is required.
• The role requires an appreciation and baseline understanding of wider capabilities across Strategy, Insight and Technology deployment.
• The candidate will be required to support the team in managing client relationships to enhance the reputation of KPMG as an advisor of choice and deliver high-quality work outputs for review by senior members of the team.

What will you need to do it?

• Understanding and application of customer-related design and processes.
• The application of customer diagnostics and how to present the outputs into strategy or service design.
• Understanding of operating model design and deployment.
• Experience of taking service design recommendations and turning them into a detailed implementation plan.
• General management consulting skills, including project/programme management, strategy development, business analysis, technical delivery, workshop delivery, communication and interviewing, problem solving.
• A background in service design work is preferable.
• Experience of supporting projects relating to digital, customer experience or CRM enabled transformation.
• Good knowledge of core elements of customer-centricity and customer culture.

We are open to talk to IGH Customer Assistant Manager talent across the country but our core hubs for this role are: Bristol, Manchester, Leeds, London Canary Wharf. With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options.