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For Companies At a Glance
- Tasks: Support clients and grow key accounts while ensuring top-notch service.
- Company: Join a century-old market leader in engineering, serving diverse industries.
- Benefits: Enjoy 26 days holiday, pension contributions, early Friday finishes, and career growth.
- Why this job: Make a real impact in a supportive team with opportunities for personal development.
- Qualifications: Confident communicator with attention to detail; sales experience is a plus.
- Other info: Be part of a forward-thinking company investing in its people and future.
The predicted salary is between 22000 - 26000 £ per year.
Location: North East England
Salary: £26,000 – £30,000 (DOE)
The Company: A long-established, market-leading manufacturer in the North East is seeking a Customer Service & Sales Operator to join its thriving commercial and business development team. With over 100 years of engineering excellence, the company serves a wide range of industries, including construction, aerospace, security, and automotive. They pride themselves on their innovation, close customer relationships, and forward-thinking approach. This is an exciting time to join a business that is investing heavily in its people and future growth.
Benefits:
- Competitive holiday package (26 days + 8 bank holidays)
- Company pension contributions
- Early finish on Fridays
- Opportunities for career progression
Job Description: As a Customer Service & Sales Operator, you will play a vital role in supporting and retaining clients while helping grow key accounts. You will be the voice of the customer, ensuring they receive world-class service, and will drive commercial activities forward alongside the wider business development team.
Key Responsibilities Include:
- Managing and processing sales orders via phone and online systems
- Building and maintaining relationships with existing accounts
- Converting inbound enquiries into sales opportunities
- Generating leads through marketing and sales campaigns
- Coordinating sample requests and tracking delivery
- Assisting the wider sales team with administrative duties
- Handling web orders and managing live chat interactions
- Supporting export and bespoke order management
- Contributing to service improvements and internal efficiency
Skills & Experience: We’re looking for a proactive and detail-focused Customer Service and Sales Operator with the following attributes:
- Confident communicator with excellent written and verbal skills
- Able to juggle multiple priorities and meet deadlines
- Tenacious and persuasive, with a professional demeanour
- Meticulous attention to detail
- Desire to continually learn and develop professionally
Desirable:
- Experience in a similar sales or customer service role
- Exposure to manufacturing or industrial sectors
- Understanding of basic costing principles
Why Should You Apply?
- Join a company with a century-long reputation for innovation and quality
- Play a key role in customer experience and business growth
- Excellent support and mentorship from experienced professionals
- Real opportunities for career development
- Be part of a team where your ideas and contributions matter
If you’re a motivated and customer-focused professional looking to take the next step in your career, this Customer Service & Sales Operator role is an excellent opportunity to make a real impact in a dynamic and supportive environment. Apply now and become the next Customer Development Executive driving success and satisfaction for a UK manufacturing leader.
Contact Detail:
Theo James Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Operator
✨Tip Number 1
Research the company thoroughly before your interview. Understand their products, services, and the industries they serve. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute to their success.
✨Tip Number 2
Prepare specific examples from your past experiences that showcase your customer service skills and ability to handle sales inquiries. Be ready to discuss how you've successfully managed client relationships or converted leads into sales.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role requires excellent communication, consider role-playing common customer scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 4
Showcase your proactive attitude during the interview. Discuss how you’ve taken initiative in previous roles to improve processes or enhance customer satisfaction, as this aligns well with the company's focus on innovation and service improvements.
We think you need these skills to ace Customer Service & Sales Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to manage sales orders, build client relationships, and handle multiple priorities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention how your proactive approach and attention to detail align with the company's values and the responsibilities of the position.
Highlight Relevant Skills: In your application, emphasise skills such as persuasive communication, multitasking, and problem-solving. Relate these skills to the key responsibilities mentioned in the job description to show you understand the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Theo James Recruitment
✨Showcase Your Communication Skills
As a Customer Service & Sales Operator, strong communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a customer interaction, so practice articulating your thoughts clearly and confidently.
✨Highlight Your Problem-Solving Abilities
This role involves managing client relationships and resolving issues. Think of examples from your past experiences where you successfully handled customer complaints or turned a negative situation into a positive outcome. This will show your tenacity and professionalism.
✨Demonstrate Your Attention to Detail
Given the meticulous nature of the job, be ready to discuss how you ensure accuracy in your work. You could mention specific tools or methods you use to keep track of orders and manage multiple priorities effectively.
✨Express Your Willingness to Learn
The company values continuous professional development. Share your enthusiasm for learning new skills or gaining knowledge about the manufacturing sector. Mention any relevant courses or training you've undertaken that align with the role.
