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- Tasks: Assist clients and subcontractors, schedule appointments, and resolve customer service issues.
- Company: Join Randstad CPE, a dynamic and growing property services company in Basildon.
- Benefits: Earn up to £13,750 pa with part-time hours and a benefits package.
- Why this job: Develop your skills in a supportive team while making a real impact on customer satisfaction.
- Qualifications: Good knowledge of Microsoft Office and strong communication skills required.
- Other info: Flexible shifts available, Monday to Friday, with a focus on diversity and equality.
The predicted salary is between 11000 - 15000 £ per year.
Location: Basildon, Essex
Up to £13,750 pa + Benefits
Part-Time (20 hours per week), Two shifts available: 09:00-13:00 or 11:00-15:00 (Monday to Friday)
We are looking for a Customer Service Advisor to join our team in Basildon on a part-time basis. This role involves scheduling appointments, liaising with clients and subcontractors to meet Service Level Agreements, and ensuring materials are ready for appointments. You will also handle complex repairs and customer service issues. This is a fantastic opportunity to join a growing team and develop your skills in a dynamic environment.
What do we offer you?
- Salary up to £13,750 per annum
- Benefits package included
- Part-time hours
- Monday to Friday work
- Join a growing team
- Develop your skills
Who are you?
- Good working knowledge of Microsoft Office
- Strong administration, organisational & communication skills
- Experience in repairs & maintenance or trade-based background
What are you going to do?
- Liaise with clients, subcontractors, and supervisors to schedule appointments.
- Ensure Service Level Agreements are met.
- Liaise with supervisory teams and buyers to ensure materials are ready.
- Use the MSi system to schedule operatives and subcontractors.
- Discuss complex repairs and deal with demanding customers.
Where are you going to work?
You will be based in Basildon, working as part of a team within a dynamic and growing company.
Apply now and become our next Customer Service Advisor!
Randstad CPE values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
Contact Detail:
Randstad Construction and Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office based Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the MSi system mentioned in the job description. Understanding how to use this software will give you a significant advantage during the interview, as it shows your proactive approach and readiness to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in handling complex customer service issues. Prepare examples from your past experiences where you've successfully resolved challenging situations, as this will demonstrate your capability to manage demanding customers effectively.
✨Tip Number 3
Research Randstad CPE Property Services and their values. Being able to articulate why you want to work for them and how you align with their mission can set you apart from other candidates and show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of Randstad CPE if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Office based Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administration. Emphasise your skills in Microsoft Office and any previous roles that involved scheduling or liaising with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the Customer Service Advisor role. Mention your ability to handle complex repairs and demanding customers, as well as your enthusiasm for joining a growing team.
Highlight Relevant Experience: In your application, focus on any experience you have in repairs and maintenance or a trade-based background. This will demonstrate your understanding of the industry and your capability to manage customer service issues effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at Randstad Construction and Property
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from past experiences where you successfully resolved customer issues or liaised with different teams.
✨Familiarise Yourself with the MSi System
Since the role involves using the MSi system for scheduling, it’s beneficial to have a basic understanding of how such systems work. If you have experience with similar software, mention it during the interview. If not, express your willingness to learn quickly.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle complex repairs or demanding customers. Think of specific scenarios from your past work experience where you successfully navigated challenges, and be ready to discuss your thought process and actions.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Prepare to discuss how you manage your time and prioritise tasks, especially when dealing with multiple appointments and ensuring materials are ready. Providing concrete examples will help illustrate your skills.
