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- Tasks: Help customers with broadband tech queries over the phone.
- Company: Join EE, a leading tech company focused on customer service and support.
- Benefits: Enjoy flexible hours, online GP access, and huge discounts on EE & BT products.
- Why this job: Make a difference while developing your skills in a supportive team culture.
- Qualifications: No specific experience needed; just be helpful and calm.
- Other info: Flexible scheduling and occasional home working options available.
## **Where: Cardiff** **Part Time: Permanent** **Salary: £12,535.47 up to £18,803.20 Rising after 9 Months** **Hourly Rate: £12.05** **Shift: Part Time – 20hrs, 25hrs and 30hrs available.** **Start Date: 170225** Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE. ## Why not use your skills to make a difference and join our Home Technical Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. ## **What’s in it for you?** * Online GP – Giving you access to a GP via telephone or video 247 for both you and your immediate family, fully funded by us * Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly * Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family * Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year * Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want * Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts * Volunteering days, so you can give back to your local community * Optional Private Healthcare and Dental, to protect you and your family On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Technical Support Specialist (Apply in minutes) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist (Apply in minutes)
✨Tip Number 1
Familiarize yourself with common broadband issues and solutions. This will not only help you feel more confident during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves talking to customers, being able to convey technical information clearly and calmly is crucial.
✨Tip Number 3
Show your enthusiasm for technology and customer service during your interactions. Employers love candidates who are genuinely interested in helping others and have a passion for tech.
✨Tip Number 4
Research EE's values and culture. Understanding what the company stands for can help you align your answers with their expectations and show that you're a good fit for their team.
We think you need these skills to ace Technical Support Specialist (Apply in minutes)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Technical Support Specialist position. Highlight your problem-solving abilities and any relevant experience, even if it's informal.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job. Emphasize your customer service skills, technical knowledge, and any experience with technology or gaming that showcases your ability to solve problems.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention specific reasons why you want to work with EE and how your skills can contribute to their Home Technical Team.
Proofread Your Application: Before submitting, make sure to proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving technical issues, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to troubleshoot or help someone with a tech-related query.
✨Demonstrate Your Communication Skills
As you'll be talking to customers over the phone, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining complex concepts in simple terms, as this will be key in your role.
✨Highlight Your Flexibility
The job offers flexible working hours, so emphasize your adaptability and willingness to work different shifts. Share any experiences where you've successfully managed your time or adjusted to changing circumstances.
✨Express Your Interest in Technology
Since the position is tech-focused, convey your passion for technology and any relevant hobbies, like gaming or tinkering with gadgets. This will show that you're genuinely interested in the field and eager to learn more.
