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- Tasks: Be the go-to person for residents during housing repairs, ensuring their voices are heard.
- Company: Join Ashford Borough Council, dedicated to improving community living through excellent service.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Make a real impact by enhancing resident satisfaction and building strong community relationships.
- Qualifications: No specific experience required; just bring your passion for customer service and problem-solving skills.
- Other info: This role is perfect for those who thrive in dynamic environments and love helping others.
The predicted salary is between 36000 - 60000 £ per year.
Resident Liaison Officer for Housing Repairs and Maintenance. Working with customers, employees, and contractors to drive success and continuous improvement of our services through consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction on responsive repairs and both complaint and disrepair cases.
To be the primary contact point for customer service engagement and maintenance-related complaints, empowering residents to feel heard, valued and respected by maintaining the best experience when engaging Ashford Borough Council.
Managing the customer/resident journey where responsibilities include customer care, dis-satisfaction response, complaints, and disrepair.
Proactively respond to statements of dis-satisfaction at the initial stage, preventing escalation wherever possible by developing effective working relationships with residents, clients, contractors, and all site-based personnel.
Register, investigate and resolve all dissatisfaction responses complaints and disrepair cases, and report in accordance with councils’ procedures. Work across all areas of the repairs service liaising with repair inspectors and repair managers/tenants as required to resolve complex repair cases.
Contact Detail:
Deekay Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific housing repair processes and policies of Ashford Borough Council. Understanding their procedures will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and challenges of a Resident Liaison Officer, which can help you tailor your approach and responses in interviews.
✨Tip Number 3
Prepare examples of how you've successfully managed customer complaints or dissatisfaction in the past. Being able to share specific instances where you've resolved issues will showcase your problem-solving skills and customer service expertise.
✨Tip Number 4
Research common challenges faced by residents during housing repairs. Being knowledgeable about these issues will allow you to engage more effectively with residents and demonstrate your commitment to improving their experience.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities of a Resident Liaison Officer. Highlight key skills such as customer service, complaint management, and relationship building in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in housing repairs, customer engagement, and complaint resolution. Use specific examples that demonstrate your ability to manage resident journeys and improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Deekay Technical Recruitment
✨Understand the Role
Make sure you have a clear understanding of what a Resident Liaison Officer does. Familiarise yourself with the responsibilities outlined in the job description, especially around customer service engagement and managing complaints.
✨Showcase Your Communication Skills
As a liaison officer, effective communication is key. Prepare examples from your past experiences where you've successfully resolved issues or improved customer satisfaction through clear communication.
✨Demonstrate Empathy
Residents need to feel heard and valued. Be ready to discuss how you would approach sensitive situations and show empathy towards residents' concerns, particularly in disrepair cases.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific situations involving complaints or dissatisfaction, and be prepared to explain your thought process.
