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- Tasks: Handle customer calls, manage accounts, and process orders efficiently.
- Company: Join a respected waste management company that values teamwork and customer relationships.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Why this job: Be part of a dynamic team where your skills make a real impact on customer satisfaction.
- Qualifications: Good communication, organisational skills, and Microsoft Office proficiency are essential.
- Other info: Training provided; experience in waste or construction is a plus but not required.
The predicted salary is between 26000 - 36400 £ per year.
Location: Bournemouth
Starting Salary: £26,000pa
Hours: Full time, Monday to Friday 8:00am to 4:30pm or 8:30am to 5:00pm
Tru Talent is delighted to be partnering with a well-regarded local waste management and disposal facilities client in their search for an experienced Customer Service Administrator to join their dynamic team. In this role, you will play a vital part in the business, handling key administrative tasks while ensuring customer needs and expectations are met with professionalism and efficiency. The ideal candidate will thrive in a team environment but also possess the initiative and confidence to work independently when needed. This is a fantastic opportunity to bring your skills and experience to a forward-thinking company that values its team members and customer relationships.
Responsibilities of the Customer Service Administrator:
- Answering operational telephone calls in a professional manner
- Building a rapport with customers and suppliers and managing client accounts where needed
- Processing customer orders and liaising with suppliers
- Advising customers on both commercial and domestic waste management
- Liaising with accounts receivables regarding customer credit card payments
- Administrative duties ensuring the smooth running of the customer service department including any adhoc tasks
- Assisting your colleagues in other departments where required
- Administration of contractor pricing, purchase orders and new sites onto the system
- Making notes for sites, clients and supply chain with appropriate information and advising departments on issues
- Advising on best practice of conflict solutions when customer and supplier queries arise
Needed for the role of Customer Service Administrator:
- Waste or Construction experience is desirable not essential as training will be provided
- Good Customer Service skills
- Good written and oral communication skills
- Administration experience
- Organisational skills
- Strong Microsoft Office skills (Outlook, Excel, and Word)
Please contact Aimee Wilkins at Tru Talent on (phone number removed) or (phone number removed), using reference (2891) or 'Apply Now'.
Customer Service Administrator employer: Tru Talent
Contact Detail:
Tru Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the waste management industry. Understanding the basics of waste disposal and management will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, as this is crucial for a Customer Service Administrator.
✨Tip Number 4
Network with current employees or professionals in the field. Engaging with others who work in customer service or waste management can provide valuable insights and potentially give you an edge in the application process.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any skills that align with the job description, such as communication skills and proficiency in Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle customer queries and administrative tasks effectively.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and any experience you have in waste management or construction, even if it's not essential. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tru Talent
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or built rapport with clients.
✨Demonstrate Organisational Abilities
The position requires strong organisational skills. Be ready to explain how you manage your time and prioritise tasks, especially when handling multiple customer queries or administrative duties.
✨Familiarise Yourself with Waste Management
While experience in waste management isn't essential, having a basic understanding of the industry can set you apart. Research common practices and terminology to show your interest and willingness to learn.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, particularly in conflict resolution. Think of scenarios where you've had to handle difficult customers or suppliers and how you approached those situations.
