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- Tasks: Join our team as a Branch Assistant, delivering top-notch customer service and administrative support.
- Company: Be part of a well-established plumbers' merchant known for staff satisfaction and growth opportunities.
- Benefits: Enjoy a competitive salary, generous bonus scheme, pension, and chances for career progression.
- Why this job: This role offers a dynamic environment where you can build relationships and make a real impact.
- Qualifications: Previous experience in a plumbing or builders merchant is preferred; strong communication skills are essential.
- Other info: Work full-time (44 hours/week) in West Sussex with a negotiable salary based on experience.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking an enthusiastic and customer-focused individual to join a well-established plumbers’ merchant team as a Branch Assistant. This role focuses on delivering exceptional customer service and providing essential administrative support in a dynamic, fast-paced environment.
Key Responsibilities:
- Provide excellent customer service, assisting customers with product selection and inquiries.
- Accurately process sales transactions and manage account-related queries.
- Build and maintain strong customer relationships to encourage repeat business.
- Promote new products, special offers, and seasonal promotions.
- Handle telephone and email inquiries promptly and professionally.
- Assist in the warehouse as required.
- Assist with deliveries as required.
Candidate Requirements:
- Previous experience in a plumbers' or builders merchant environment is preferred.
- Strong customer service and communication skills.
- Basic knowledge of plumbing and heating products is advantageous.
- Proficiency in using sales and inventory management software.
- Excellent organisational skills and attention to detail.
- A proactive approach and ability to thrive in a fast-paced setting.
Additional info:
- Competitive Salary: Negotiable based on experience.
- Generous Bonus Scheme: Recognising and rewarding your contribution.
- Opportunities for professional growth and career progression.
- Work in a well-established business with a strong reputation for staff satisfaction.
- Pension scheme and other benefits.
Contact Detail:
Simon Acres Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant
✨Tip Number 1
Familiarise yourself with the plumbing and heating products commonly sold in merchants. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. Being able to showcase your ability to handle inquiries and provide excellent service will set you apart from other candidates.
✨Tip Number 3
Research Simon Acres Group and their reputation in the industry. Understanding their values and what they look for in a Branch Assistant can help you tailor your approach and show that you're a great fit for their team.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Branch Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in a plumbers' or builders' merchant environment. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of plumbing and heating products, and how your skills align with the responsibilities outlined in the job description.
Highlight Customer Service Skills: Emphasise your strong customer service and communication skills in both your CV and cover letter. Provide examples of how you've successfully assisted customers in the past and built lasting relationships.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Simon Acres Group
✨Showcase Your Customer Service Skills
As a Branch Assistant, exceptional customer service is key. Prepare examples of how you've successfully assisted customers in the past, highlighting your communication skills and ability to resolve issues efficiently.
✨Familiarise Yourself with Plumbing Products
Having a basic knowledge of plumbing and heating products will give you an edge. Brush up on common products and their uses so you can confidently assist customers with their inquiries during the interview.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational abilities. Be ready to discuss how you manage your time and tasks effectively, especially in a fast-paced environment. Consider sharing specific strategies or tools you use.
✨Prepare Questions for the Interviewer
Engage with the interviewer by preparing thoughtful questions about the company and the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
