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- Tasks: Be the friendly face of our organisation, managing calls and administrative tasks.
- Company: Join a dynamic team focused on exceptional customer service and efficiency.
- Benefits: Enjoy a competitive salary, company pension, and flexible shifts.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Experience in reception or admin roles, strong organisational and interpersonal skills required.
- Other info: Full-time, permanent position with opportunities for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a highly skilled and professional Senior Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while efficiently managing administrative tasks. This role requires a strong ability to multitask, excellent organisational skills, and proficiency in various office software.
Senior Receptionist Duties:
- Greet clients and visitors warmly, ensuring a positive first impression of the organisation.
- Manage incoming calls with professionalism and courtesy, demonstrating excellent phone etiquette.
- Perform clerical duties such as filing, data entry, and maintaining accurate records.
- Handle financial transactions, ensuring accuracy in billing and payments.
- Maintain an organised office environment by ensuring supplies are stocked and equipment is functioning properly.
- Assist in administrative tasks as required, supporting other team members to enhance overall productivity.
- Be prepared to be flexible as per the requirements of the hotel.
- Ensure guest satisfaction is your main priority.
Qualifications required for the Senior Receptionist:
- Proven experience in a receptionist or administrative role is essential.
- Strong clerical skills with attention to detail in data entry tasks.
- Excellent organisational abilities to manage multiple tasks efficiently.
- Strong interpersonal skills with a focus on customer service excellence.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Familiarity with office equipment and procedures is advantageous.
If you possess the necessary skills and are looking to advance your career in a dynamic environment, we encourage you to apply for the Senior Receptionist position today!
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Benefits: Company pension
Schedule: Day shift Monday to Friday, Night shift, Weekend availability
Work Location: In person
Contact Detail:
New Town Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what we stand for will help you align your responses during the interview, showcasing how you can contribute to our team.
✨Tip Number 2
Practice your phone etiquette skills. Since managing incoming calls is a key part of the Senior Receptionist role, being able to demonstrate excellent communication over the phone will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks in previous roles. This will help illustrate your organisational skills and ability to thrive in a fast-paced environment, which are crucial for this position.
✨Tip Number 4
Showcase your customer service experience. Be ready to discuss specific instances where you went above and beyond to ensure client satisfaction, as this is a vital aspect of the Senior Receptionist role.
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in receptionist or administrative roles. Emphasise your organisational skills, multitasking abilities, and any specific software proficiency that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your ability to create a positive first impression. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Relevant Skills: In your application, clearly outline your clerical skills, attention to detail, and interpersonal abilities. Use bullet points to make these stand out, as they are crucial for the Senior Receptionist position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at New Town Hotels Limited
✨Showcase Your Customer Service Skills
As a Senior Receptionist, you'll be the first point of contact for clients. Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've handled difficult situations or gone above and beyond to ensure client satisfaction.
✨Demonstrate Organisational Abilities
This role requires excellent organisational skills. Be prepared to discuss how you manage multiple tasks efficiently. You could mention any tools or methods you use to stay organised, such as digital calendars or task management software.
✨Familiarise Yourself with Office Software
Proficiency in office software is crucial for this position. Before the interview, brush up on the software mentioned in the job description. If you have experience with specific programmes, be ready to discuss how you've used them in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle stressful situations. Think of examples from your past experiences where you successfully managed a challenging situation, especially in a reception or administrative context.
