Inbound Sales Administrator

Inbound Sales Administrator

The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by doing things like processing orders, keeping track of customer information, and providing post-sale customer service reports. It\’s a fast-paced environment that requires the ability to multi-task and would suit someone who enjoys going above and beyond for customers, both internal and external.

Due to the known consignor duties carried out the successful candidate will need to provide 5 years work history including confirmation of dates from previous employers. A basic DBS check will be also be required for this role.

Key Responsibilities & Main Duties:

• Handling of all service-related and customers’ orders including customer requests, processing orders, processing and dispatching goods, and information such as stock availability, delivery dates and pricing
• Provide point of contact for sales enquiries, communicating all requests to the relevant BDM or Distributor and support the Business Development Managers with production of quotations
• Provide confident customer care
• Respond promptly and efficiently to sales enquiries daily
• Establish and maintain customer account details with all relevant and up to date information in the DSE operating system
• Accurate preparation of export documentation ensuring compliance with statutory Customs & Excise procedures
• Process and co-ordinate customer requests for online store approval and monitor
• sales orders subsequently processed
• Process credit card payments using online payment system
• Work as an effective team member liaising with the Production, Quality, Dispatch and Accounts functions to ensure our customers are provided with high quality products delivered on time
• Help in other areas of the company as required

Internal & External Relationships:

• Work with customers and prospects via phone, email, MS Teams, and online portal channels
• Effectively manage internal relationships with the sales, operations, shipping functions and support management with requests for information/reports that may be required on a time-to-time basis
• Identify possible opportunities for the business through day-to-day conversations that can be communicated to the BDM team for their follow up and action

Requirements:

• Experience in Customer Service/Administration or similar role
• Excellent interpersonal skills
• Excellent communication skills
• Team player
• Attention to detail
• Organised and methodical in approach
• Ability to multi-task
• A satisfactory basic DBS check

Benefits:

• 25 days holiday + Bank Holidays
• New flexible holiday scheme
• Bupa Healthcare package
• Life Insurance
• Enhanced Maternity/Paternity pay
• 5% Pension contributions
• Companywide performance based annual bonus scheme