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- Tasks: Support the Senior IT Technician and manage daily IT tasks while assisting employees with tech issues.
- Company: Join a diverse team at HBSUK, committed to innovation and high-performance culture.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team enhancing IT systems and making a real impact on business operations.
- Qualifications: Understanding of Microsoft applications and experience in IT roles are essential; certifications are a plus.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 30000 - 42000 £ per year.
Supporting the Senior IT Technician in overseeing the external IT team. Performing daily IT administrative tasks, offering technical assistance to employees, and instructing staff on the latest IT systems. Aiding in the maintenance of the company’s IT infrastructure to adhere to the highest industry standards, actively contributing to future enhancements, and recommending innovative IT solutions to enhance business operations.
To be considered for the role you will require the following:
- Essential Criteria:
- Understanding of all Microsoft applications, especially O365, Entra and SharePoint
- Desktop device management and training (acquiring new devices, set-up and support)
- Good level of proven experience within an IT role
- Experience using MS Autopilot, Intune, Purview & Defender
- Patch management
- Spam filter management and configuration
- Ability to manage and create effective relationships with third party suppliers
- Ability to create technical documentation and manuals.
- Education, Qualification and Training:
- Any Microsoft based qualifications
- An understanding of network devices and systems management (incl. Cisco Umbrella & Mimecast)
- Experience building complex Atlassian projects
- Healthcare IT environment experience
- Experience in IT security testing
- Experience using Qualys
- Website development (Wix & WordPress)
- A good understanding of ISO 27001, DPA and GDPR
Within this position, you will mainly be:
- Providing technical support and cover for the Serenova telephony system
- Administering and enhancing the Jira ticketing system to improve efficiency
- Managing IT assets, including tracking, replacements, and lifecycle management
- Overseeing NHS.net email aliases, including user setup and removal
- Supporting the organisation's compliance with ISO27001 and ITIL best practice and provide assistance to internal and external audits such as Cyber Essentials/Plus.
- Supporting and contributing to the company’s information security by following established policies and procedures, supporting the protection of its systems and information by promptly reporting observed risks and incidents and promoting a culture of cyber awareness and vigilance.
- Assisting with the administration and maintenance of Microsoft 365, Entra ID, Autopilot, Intune, and Defender
- Setting up and managing user accounts, permissions, passwords, and access groups
- Supporting the management of cloud and data storage solutions, primarily SharePoint and OneDrive
- Creating, maintaining, and optimising SharePoint sites, implementing new features to benefit the business
- Collaborating with external IT providers to monitor IT assets and drive continuous improvement
- Managing hardware and software across multiple platforms, including licensing compliance
- Installing and configuring new hardware and software (e.g. workstations, printers, etc.)
- Contributing to IT strategy by identifying improvements and recommending solutions to business challenges
- Involved in the implementation of new software solutions, from initial evaluation through to deployment and support
- Enhancing and optimising existing software systems to improve usability, performance, and alignment with business needs
- Performing remote diagnostics and troubleshooting of technical issues
- Logging and resolving support requests, escalating to third-party providers such as Microsoft when necessary
Our Commitment to you: We are committed to building a diverse team of HBSUK who are smart, nice, and get things done where everyone at HBSUK is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all HBSUK employees belong and thrive. We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.
If this opportunity is something which appeals to you, get in touch today, so we can ensure you have the best experience throughout your search.
IT Technician employer: HBSUK
Contact Detail:
HBSUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Microsoft O365, Entra, and SharePoint. Having hands-on experience or even a basic understanding of these platforms can set you apart during interviews.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with IT asset management and compliance standards like ISO27001. Being able to articulate how you've contributed to similar projects in the past will demonstrate your capability to handle the responsibilities of this role.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in previous roles. This will help illustrate your ability to perform remote diagnostics and troubleshooting, which is a key part of the job.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your knowledge of Microsoft applications, IT support experience, and any specific tools mentioned like MS Autopilot and Intune.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the company's needs. Mention your ability to manage relationships with third-party suppliers and your commitment to maintaining high IT standards.
Showcase Technical Skills: Clearly outline your technical skills in your application. Include your experience with desktop device management, patch management, and any relevant certifications or qualifications you possess, especially those related to Microsoft.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by providing examples of how you've successfully resolved IT issues in the past. This could include troubleshooting technical problems or improving IT processes within previous roles.
How to prepare for a job interview at HBSUK
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft applications, especially O365, Entra, and SharePoint. Highlight any specific projects or tasks where you successfully used these tools, as this will demonstrate your hands-on knowledge.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share examples of how you've tackled technical issues in the past. Discuss your approach to troubleshooting and how you managed to resolve problems efficiently, particularly in a team setting.
✨Understand the Company’s IT Environment
Research the company’s IT infrastructure and any specific technologies they use. Familiarise yourself with their compliance standards like ISO 27001 and Cyber Essentials, as this shows your commitment to aligning with their operational needs.
✨Prepare Questions for the Interviewers
Have a list of insightful questions ready to ask the interviewers. This could include inquiries about their current IT challenges, future projects, or how they measure success in the IT department. It shows your genuine interest in the role and the company.
