Office/home Based Mortgage Broker, All

12-month fixed-term contract. Fully remote.

Vida Bank provides competitive savings products through Vida Savings and specialist mortgage solutions through Vida Homeloans. Our mortgage business supports Buy to Let (BTL) and residential borrowers (ROO) who find themselves underserved elsewhere. Our mortgage customers range from Buy to Let investors to the self-employed and customers with multiple jobs.

Our savings proposition is delivered online via our website and is focused on providing savers with fair, transparent and competitive rates. Our typical customers are active savers, who tend to look beyond their current account provider for savings accounts.

Our business model and strategy are underpinned by our core purpose to ‘Help More People Find a Place to call Home’. We are here to help the underserved, especially those with more nuanced personal circumstances or borrowing needs who are not able to access a mortgage from a mainstream mortgage lender. Working exclusively with intermediary partners, we combine cutting-edge technology with skilled and caring underwriting expertise to solve complex customer problems.

As a fully regulated UK-based bank with ambitious growth aspirations, we recognise the importance of having a clearly articulated culture strategy and the need to actively manage how it embeds in the business together with the behaviours which exemplify it. As a recognised Best Companies Top 100 mid-sized company to work for in the UK and a finalist at the Financial Reporter Women’s Recognition Awards, we take pride in our diverse workforce, championing both ethnic and gender diversity through our EDI commitments.

Having met the target set by being a member of the HM Treasury Women in Finance Charter, we have 50% of senior management roles filled by women. With offices in London, Newcastle and Skipton, we bring our teams together regularly to collaborate and empower our colleagues to have more choice around when and where they work on the days they are not in the office, with colleagues working remotely in various locations across the UK.

We are proud to have built a culture founded on an ethos of caring, which sits at the heart of our Vida Values, driving the way we run our business, support our customers and other stakeholders on a daily basis. We genuinely care about delivering the right outcomes for all our stakeholders, whom we consider through the cultural framework as our customers, colleagues, company and communities that we operate in.

We embrace a diversity of backgrounds and experiences in our people, in the deeply held belief that better outcomes are achieved for customers when our colleagues are better placed to empathise with and understand their unique circumstances. From application to interview, we place inclusion at the heart of all we do.

The Mortgage Lending Administrator will work as part of a team to ensure that business targets are met, along with maintaining high standards to all stakeholders, in particular intermediaries, by managing the administration and communications of a pipeline of mortgage cases.

• Build successful working relationships with external contacts such as intermediaries, customers, surveyors and solicitors as well as internal teams, for example the V-Hub, Credit Risk, and Compliance to help to ensure all lending requirements are satisfied prior to the release of funds.
• Identify ways to improve department efficiency and productivity or quality of service to intermediaries.
• Potential to make and receive calls from intermediaries, surveying administrators and solicitors.
• Ensure mortgage offers are issued correctly.
• Input of valuation reports / Data input.

Previous experience of mortgage/loans processing (desirable). Familiar with the financial services marketplace (desirable). Excellent keyboard and IT literacy (including use of Microsoft Word and Excel). Confident, clear and professional telephone manner. Flexible approach to working practices. Desire to progress to hold a lending mandate to approve mortgage applications.

We look for these qualities when hiring new talent into the organisation, and they underpin our approach to personal development and performance management for all our people. At the heart of this is the fact we care about our Customers, Our Colleagues and our Communities.

Dynamic - We are flexible and fast, cutting through complexity and never accepting second best. We offer a comprehensive benefits package to support our employees’ professional and personal needs.