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- Tasks: Join our team as a Project Coordinator, managing customer communications and ensuring project deadlines are met.
- Company: TransPerfect Legal Solutions is a dynamic company focused on innovative legal solutions and exceptional customer service.
- Benefits: Enjoy a supportive team environment, comprehensive training, and opportunities for career advancement.
- Why this job: This role offers hands-on experience in a fast-paced setting, perfect for those who thrive on challenges.
- Qualifications: A Bachelor's degree or equivalent experience, strong communication skills, and a knack for problem-solving are essential.
- Other info: Ideal for STEM graduates looking to kickstart their careers in a collaborative and engaging atmosphere.
The predicted salary is between 28800 - 43200 ÂŁ per year.
TransPerfect Legal Solutions is a division part of the family of companies that form TransPerfect. The TLS E-Discovery Project Management team is involved in all aspects of the matter. Project Managers are running searches in our processing environment, advising clients on complex data analytics workflows, conferring with government agencies on production specifications, and addressing problems as needed. Customer service is a cornerstone of success here. We work closely together as a tight knit team, pushing ego aside so that we can be agile in meeting our customers’ needs because no two days are alike here.
The Project Coordinator is the anchor of the Project Management team who will work towards becoming a Project Manager by embracing the following principles:
- Communication: the PC is responsible for monitoring customer communications. We do not use a “ticketing system” when working with our customers so it is up to the PM team to collectively manage requests as they arise in real-time. In addition, you will be communicating directly with several other internal departments (Digital Forensics, Data Processing, Hosting Support, etc.). Being able to creatively resolve conflicts is a very important aspect of this position.
- Task Management: as a PC you will be helping the team to ensure that deadlines are being monitored proactively and that customers are being given the perception that we are exceeding expectations.
- Learning & Creative Thinking: because no two days are alike here, as a PC you will largely “learn by doing” and be expected to think on your feet and outside of the box. That being said, we do provide a full & engaging training curriculum (including group classes, 1 on 1 sessions, and a library of video documentation) to all new PC’s which is administered by seasoned TLS Project Managers.
- Team Work: after you “graduate” from the entry level PM training program, you will be in direct contact with your team in person, over messaging apps, video-conferencing, or over e-mail to ensure that you have as many resources as possible at your fingertips.
- Quality Assurance: because of the complexity of the projects we handle, QC (“quality checking”) our work product is absolutely necessary. We strive to create an open environment where questions are encouraged so that we can address mistakes internally before they reach the customer. That being said, we very much understand that human beings make mistakes!
What we’re looking for:
- Must haves: Excellent organizational + communication skills to handle high volumes of emails in a timely manner
- Excellent customer service & teamwork skills (restaurant & retail experience is great!)
- Bachelor’s Degree from a 4-year college or university or equivalent work experience
- Comfortable navigating basic MS Office applications (Excel, Word, PPT)
- Comfortable with learning new technology platforms
- Available to work overtime, including evenings and weekends as needed
- Ability to work well under pressure and meet tight deadlines
- Must be a high-level problem solver and have high multi-tasking skills
- Nice to have, but not necessary:
- Business Administration, Computer Science, Mathematics majors
- Data analysis experience
- JD/Law Degree or experience in the legal field
- Knowledge of SQL and/or Visual Basic
Contact Detail:
TransPerfect Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land STEM Graduates - eDiscovery Project Coordinator
✨Tip Number 1
Familiarise yourself with the eDiscovery process and the role of a Project Coordinator. Understanding the basics of data analytics workflows and how they apply to legal solutions will give you an edge in discussions during interviews.
✨Tip Number 2
Highlight your customer service experience, especially if it comes from fast-paced environments like restaurants or retail. Be ready to share specific examples of how you've successfully managed customer expectations and resolved conflicts.
✨Tip Number 3
Showcase your organisational skills by discussing any tools or methods you use to manage tasks and deadlines. Being able to demonstrate your ability to juggle multiple responsibilities effectively will resonate well with the hiring team.
✨Tip Number 4
Prepare to discuss your adaptability and problem-solving skills. Think of scenarios where you've had to think on your feet or learn new technologies quickly, as this aligns perfectly with the dynamic nature of the role.
We think you need these skills to ace STEM Graduates - eDiscovery Project Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational and communication skills, as well as any relevant experience in customer service or teamwork. Use specific examples from your past roles to demonstrate how you've handled high volumes of communication.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to learn quickly and adapt to new technologies, as well as your problem-solving skills. Relate your experiences to the job description to show why you're a great fit.
Showcase Relevant Skills: Highlight your proficiency with MS Office applications and any experience you have with data analysis or technology platforms. If you have knowledge of SQL or Visual Basic, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at TransPerfect Legal
✨Showcase Your Communication Skills
Since the role heavily relies on communication, be prepared to demonstrate your ability to convey information clearly. Use examples from past experiences where you successfully managed customer communications or resolved conflicts.
✨Highlight Your Organisational Abilities
Discuss how you manage multiple tasks and deadlines effectively. Provide specific instances where your organisational skills helped you exceed expectations in a previous role, especially in high-pressure situations.
✨Emphasise Teamwork Experience
This position values teamwork, so share examples of how you've collaborated with others in past roles. Mention any experience in fast-paced environments like restaurants or retail, as these can illustrate your ability to work well within a team.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you had to think creatively to solve problems. Highlight your ability to learn quickly and adapt to new technologies, as this will show your readiness for the dynamic nature of the job.
