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For Companies At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join Heartwood Inns, an award-winning collection of cosy pubs and brasseries.
- Benefits: Enjoy flexible hours, discounts, and a supportive training programme.
- Why this job: Be part of a vibrant team in a growing company with a strong community focus.
- Qualifications: Great interpersonal skills and a passion for customer service are essential.
- Other info: Opportunities for career progression as we expand to 61 locations by 2027.
Join to apply for the Server/Waiter/Waitress role at Heartwood Inns. We're looking for fun and passionate people to join our fantastic front-of-house team as a Waiter / Waitress. Heartwood Collection is an award-winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities serving great fresh, seasonal food. Brasserie Blanc, the French brasserie business inspired by Raymond Blanc and Heartwood Inns (Formerly White Brasserie Company) brands are renowned for being a home-from-home.
Our strength is in our enduring community of like-minded individuals; warm and genuine to our core. Unforgettable moments are rooted in our commitment to seasonality, the curiosity of our people, and the pleasure of our guests.
What We Offer
- Packages are based on National Living Wage including TRONC
- Full-time and part-time hours to suit your needs
- Stepping Stones - Our industry-leading training and development platform which supports progression for those who want it
- Employee Assistance Program with Hospitality Action
- Instant access to pay you have already earned through EarlyPay
- Enhanced Maternity & Paternity package
- Refer a Friend Bonus up to £150
- 50% off food at any Heartwood Inns or Brasserie Blanc
- 20% off food at any Heartwood Inns or Brasserie Blanc with friends and family discount
- 10% off company gift cards
- A thoughtful gift to celebrate your birthday
- Long Service Recognition Awards
- The Pantry – 100's of retailers and experience discounts through Reward Gateway
- Cycle to Work Scheme
The Ideal Candidate
- Will have great interpersonal skills and a vibrant personality
- Ability to be flexible and maintain high standards across the front of house
- Be a real team player, it is essential that you are a true people person
- Have great attention to detail and impeccable standards
- Be totally customer and service focused and provide an exceptional guest experience
Our investment in your development: The Heartwood Collection currently has over 40 locations, including Brasserie Blanc restaurants and our lovely Heartwood Inn pubs, many of which now feature beautiful boutique bedrooms. We are aiming to grow to 61 sites by 2027, which could add up to 500 bedrooms over the next four years. We're really excited about the amazing opportunities this growth will create, and we hope you are too! It's a great chance for you to take the next step in your career and develop with us through our unique “Stepping Stones” training and development programme.
Heartwood Collection is a Multi Award-winning Hospitality Group, Sunday Times Best Places to Work winner 2024 - Double winner at the Publican Awards 2024 - R200 - SRA 3 star rated - plus many more!
Hourly rate is based on National Living Wage plus TRONC, and the TRONC is calculated from the previous 6 months' site average. The rate of TRONC for the site you are applying for will be confirmed and discussed at the interview stage.
Seniority level: Entry level
Employment type: Part-time
Job function: Management and Manufacturing
Industries: Hospitality
Contact Detail:
Heartwood Inns Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server/Waiter/Waitress
✨Tip Number 1
Familiarise yourself with the Heartwood Collection and its values. Understanding their commitment to community and exceptional guest experiences will help you align your answers during any interviews or conversations with the team.
✨Tip Number 2
Showcase your interpersonal skills by engaging with staff and customers at local Heartwood Inns or Brasserie Blanc locations. This not only gives you insight into their service style but also demonstrates your enthusiasm for the role.
✨Tip Number 3
Prepare to discuss your flexibility and teamwork abilities. Think of specific examples from past experiences where you successfully worked in a team or adapted to changing situations, as these are key traits they value.
✨Tip Number 4
Consider visiting the venues to experience the atmosphere and menu offerings firsthand. This will not only give you talking points for your interview but also show your genuine interest in becoming part of their team.
We think you need these skills to ace Server/Waiter/Waitress
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what it means to be a Server/Waiter/Waitress at Heartwood Inns. Familiarise yourself with their values and the type of service they provide to ensure your application reflects this.
Tailor Your CV: Highlight relevant experience in hospitality or customer service on your CV. Use specific examples that demonstrate your interpersonal skills, attention to detail, and ability to work as part of a team.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to work at Heartwood Inns specifically and how you align with their commitment to exceptional guest experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Heartwood Inns Ltd
✨Show Your Personality
As a Server/Waiter/Waitress, your personality is key! Be sure to let your vibrant and fun side shine through during the interview. Share anecdotes that highlight your interpersonal skills and passion for customer service.
✨Demonstrate Team Spirit
Heartwood Inns values teamwork, so be prepared to discuss your experiences working in a team environment. Highlight instances where you collaborated with others to create a great guest experience or resolved conflicts.
✨Emphasise Attention to Detail
Attention to detail is crucial in hospitality. During the interview, mention specific examples of how you've maintained high standards in previous roles, whether it's in food presentation or customer interactions.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in Heartwood Inns and helps you assess if it’s the right fit for you. Consider asking about their training programmes or community involvement.
