Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues in a fast-paced environment.
- Company: Join a prestigious global organisation with over 130 years of industry leadership.
- Benefits: Enjoy exceptional career advancement opportunities and fully funded professional training.
- Why this job: Be part of a dynamic team where your skills and customer service are highly valued.
- Qualifications: Fluent Spanish and experience in IT support are essential; ITIL certification is a plus.
- Other info: This role requires full-time office presence, Monday to Friday.
The predicted salary is between 36000 - 60000 £ per year.
Location: Liverpool
Work Setting: Onsite, Monday to Friday
Seniority Level: Mid-level to Senior
About the Opportunity
Join a prestigious global organisation with over 130 years of industry leadership as a Spanish-speaking IT Service Desk Engineer. This Liverpool-based position offers exceptional career advancement opportunities and fully funded professional training. My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support.
Key Requirements for the IT Service Desk Engineer vacancy
- Technical Expertise
- Proven experience in a similar IT support role
- Fluent Spanish - business proficiency required
- Proficiency with Google Workspace ecosystem (Gmail, Chat, Docs)
- Windows desktop environments (Windows 10/11)
- Mobile device platforms (Android and iOS)
- Microsoft Office 2016/2019
- Mitel VOIP phone systems or equivalent
- Mobile Device Management solutions (AirWatch)
- Windows Server administration and Active Directory
- Windows 10 deployment (WDS)
- Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous)
- Exceptional troubleshooting skills with meticulous attention to detail
- Outstanding customer service mindset
- Strong communication skills
- Precise and thorough documentation practices
- Self-motivated with strong independent decision-making capabilities
- Innovative thinker who contributes fresh perspectives
- Proactive problem-solver who anticipates and addresses issues
- ITIL certification (advantageous)
This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions. Are you ready to advance your IT career with a respected global leader? Apply today!
Ascent People is an employment agency for this vacancy, and applicants of all ages and backgrounds will be considered.
IT Service Desk Engineer employer: Ascent People Ltd
Contact Detail:
Ascent People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer
✨Tip Number 1
Brush up on your technical skills related to the Google Workspace ecosystem and Windows environments. Being well-versed in these areas will not only boost your confidence but also demonstrate your readiness for the role during any informal discussions or networking opportunities.
✨Tip Number 2
Practice your Spanish communication skills, especially in a business context. Engaging in conversations with native speakers or participating in language exchange groups can help you articulate your technical knowledge effectively in Spanish, which is crucial for this position.
✨Tip Number 3
Familiarise yourself with common IT service desk scenarios and troubleshooting techniques. This will prepare you for potential situational questions during interviews and show that you can think on your feet when faced with real-world challenges.
✨Tip Number 4
Network with current or former employees of the organisation. Use platforms like LinkedIn to connect and ask about their experiences. This insider knowledge can provide valuable insights into the company culture and expectations, helping you tailor your approach when applying.
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles, especially with the technologies mentioned in the job description. Emphasise your proficiency in Spanish and any certifications like ITIL.
Craft a Compelling Cover Letter: Write a cover letter that showcases your technical expertise and customer service skills. Mention specific examples of how you've successfully resolved IT issues in the past and how you can contribute to the company.
Highlight Key Skills: In your application, clearly list your skills related to Google Workspace, Windows environments, and any experience with mobile device management. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Service Desk Engineer.
How to prepare for a job interview at Ascent People Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with Google Workspace, Windows environments, and any relevant technologies like Citrix or VMWare. Providing specific examples of past troubleshooting scenarios can demonstrate your capability.
✨Demonstrate Your Customer Service Mindset
Since this role values exceptional customer service, be ready to share experiences where you successfully resolved customer issues. Emphasise your communication skills and how you handle challenging interactions with stakeholders.
✨Prepare for Language Proficiency
As a Spanish-speaking position, ensure you can comfortably switch between English and Spanish during the interview. Practice common IT support phrases in both languages to show your fluency and confidence.
✨Exhibit Problem-Solving Skills
Prepare to discuss how you approach problem-solving. Share examples of proactive measures you've taken in previous roles to anticipate and address potential issues before they escalate.
