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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues in a fast-paced environment.
- Company: Join a prestigious global organisation with over 130 years of industry leadership.
- Benefits: Enjoy exceptional career advancement opportunities and fully funded professional training.
- Why this job: Be part of a dynamic team where your skills and customer service are highly valued.
- Qualifications: Fluent Spanish and experience in IT support are essential; ITIL certification is a plus.
- Other info: This role requires full-time office presence, Monday to Friday.
The predicted salary is between 36000 - 60000 £ per year.
Location: Liverpool
Work Setting: Onsite, Monday to Friday
Seniority Level: Mid-level to Senior
About the Opportunity
Join a prestigious global organisation with over 130 years of industry leadership as a Spanish-speaking IT Service Desk Engineer. This Liverpool-based position offers exceptional career advancement opportunities and fully funded professional training. My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support.
Key Requirements for the IT Service Desk Engineer vacancy
- Technical Expertise
- Proven experience in a similar IT support role
- Fluent Spanish - business proficiency required
- Proficiency with Google Workspace ecosystem (Gmail, Chat, Docs)
- Windows desktop environments (Windows 10/11)
- Mobile device platforms (Android and iOS)
- Microsoft Office 2016/2019
- Mitel VOIP phone systems or equivalent
- Mobile Device Management solutions (AirWatch)
- Windows Server administration and Active Directory
- Windows 10 deployment (WDS)
- Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous)
- Exceptional troubleshooting skills with meticulous attention to detail
- Outstanding customer service mindset
- Strong communication skills
- Precise and thorough documentation practices
- Self-motivated with strong independent decision-making capabilities
- Innovative thinker who contributes fresh perspectives
- Proactive problem-solver who anticipates and addresses issues
- ITIL certification (advantageous)
This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions. Are you ready to advance your IT career with a respected global leader? Apply today!
Ascent People is an employment agency for this vacancy, and applicants of all ages and backgrounds will be considered.
Contact Detail:
Ascent People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer
✨Tip Number 1
Brush up on your Spanish language skills, especially in a business context. Being fluent is crucial for this role, so practice technical vocabulary and customer service phrases to ensure you can communicate effectively with clients.
✨Tip Number 2
Familiarise yourself with the Google Workspace ecosystem and Windows desktop environments. Since these are key requirements, having hands-on experience or even completing online tutorials can give you an edge during the interview.
✨Tip Number 3
Prepare examples of your troubleshooting skills and customer service experiences. Think of specific situations where you resolved issues or improved processes, as these will demonstrate your capabilities and fit for the role.
✨Tip Number 4
Research the company’s culture and values. Understanding their approach to IT support and customer service will help you align your answers during interviews and show that you’re genuinely interested in being part of their team.
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles, especially with the technologies mentioned in the job description. Emphasise your proficiency in Spanish and any certifications like ITIL.
Craft a Compelling Cover Letter: Write a cover letter that showcases your technical expertise and customer service skills. Mention specific examples of how you've successfully resolved IT issues in the past and how you can contribute to the company.
Highlight Key Skills: In your application, clearly list your skills related to Google Workspace, Windows environments, and any experience with mobile device management. This will help demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Service Desk Engineer.
How to prepare for a job interview at Ascent People Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with Google Workspace, Windows environments, and any relevant technologies like Citrix or VMWare. Providing specific examples of past challenges you've solved can really impress the interviewers.
✨Demonstrate Your Customer Service Mindset
Since this role heavily focuses on customer service, be ready to share instances where you provided exceptional support. Emphasise your ability to communicate effectively and handle challenging interactions with stakeholders.
✨Prepare for Language Proficiency
As a Spanish-speaking position, ensure you can comfortably switch between English and Spanish during the interview. Practising common IT support scenarios in both languages can help you feel more confident.
✨Exhibit Problem-Solving Skills
Prepare to discuss how you approach troubleshooting and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your innovative thinking and proactive approach to addressing issues.
