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- Tasks: Support multiple EE retail stores in achieving sales targets and operational excellence.
- Company: Join the dynamic EE Mobile Franchise team, a leader in telecoms.
- Benefits: Enjoy competitive salary, bonuses, car allowance, and employee discounts.
- Why this job: Be part of a high-performance culture that values growth and customer satisfaction.
- Qualifications: Experience in multi-site retail management and strong communication skills required.
- Other info: Field-based role with regular travel across Essex, Suffolk, and Norfolk.
The predicted salary is between 28800 - 42000 £ per year.
We are seeking a dynamic and proactive Area Sales Support Manager to join our EE Mobile Franchise team. This role is pivotal in supporting the operational and commercial performance of multiple EE retail franchise stores within a defined geographical area. You’ll work closely with Store Managers, Franchise Owners, and central support functions to drive sales growth, customer satisfaction, and operational excellence.
Key Responsibilities:
- Sales & Commercial Performance
- Support store teams in achieving and exceeding KPIs including sales targets, conversion rates, and customer experience metrics.
- Monitor and analyse performance data across sites, identifying trends and implementing action plans to improve underperforming areas.
- Support the execution of local and national promotional campaigns and product launches.
- Ensure adherence to EE operational standards, processes, and compliance requirements across all franchise locations.
- Conduct regular store visits to audit operational performance, provide coaching, and implement best practices.
- Coordinate with the Franchise Owner and head office to ensure smooth day-to-day operations and timely problem resolution.
- Act as a key point of contact for store managers and frontline teams, offering guidance, coaching, and mentoring.
- Assist in the onboarding and training of new staff, ensuring consistent standards across all stores.
- Help build a positive, sales-driven culture by motivating teams and recognising achievements.
- Maintain a strong working relationship with Franchise Partners, supporting them in delivering business goals and EE standards.
- Assist in aligning franchise business plans with EE’s strategic priorities.
- Act as a liaison between the franchisee and EE corporate teams, ensuring smooth communication and alignment.
- Provide regular performance and activity reports to the Regional Sales Manager and Franchise Owner.
- Support planning and budgeting processes with accurate forecasting and analysis.
- Maintain accurate records of store visits, action plans, and follow-ups.
Key Skills & Experience:
- Proven experience in a multi-site retail management, area support, or franchise operations role (telecoms industry preferred).
- Strong commercial awareness with the ability to analyse data and implement effective business solutions.
- Excellent communication, coaching, and interpersonal skills.
- Organised, self-motivated, and comfortable working independently in a fast-paced environment.
- Passionate about delivering outstanding customer experiences and driving high performance.
- Proficient in Microsoft Office, especially Excel and PowerPoint.
- Full UK driving licence and willingness to travel regularly.
What We Offer:
- Competitive salary and performance-based bonus.
- Car allowance.
- Employee discounts on EE products and services.
- Opportunities for career progression within a growing franchise network.
If you’re a driven individual who thrives in a field-based, high-performance environment and is passionate about supporting others to succeed, we want to hear from you. Apply now and help shape the future of EE’s franchise retail experience.
Area Sales Support Manager employer: EE Retail
Contact Detail:
EE Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Sales Support Manager
✨Tip Number 1
Familiarise yourself with the EE brand and its franchise operations. Understanding their values, products, and customer service standards will help you align your approach with what they expect from an Area Sales Support Manager.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven sales growth and improved operational performance in previous roles. Highlighting measurable achievements will demonstrate your capability to meet the demands of this position.
✨Tip Number 4
Showcase your coaching and mentoring skills during the interview process. Be ready to share how you've developed teams in the past, as this role heavily focuses on people development and support.
We think you need these skills to ace Area Sales Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in multi-site retail management or franchise operations. Use specific examples that demonstrate your ability to drive sales growth and improve operational performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the telecoms industry and your understanding of the role. Mention how your skills align with the key responsibilities, such as coaching store teams and supporting franchise partners.
Highlight Key Skills: In your application, emphasise your strong commercial awareness, communication skills, and ability to analyse data. These are crucial for the Area Sales Support Manager role, so make them stand out.
Showcase Your Achievements: Include quantifiable achievements in your application, such as exceeding sales targets or improving customer satisfaction metrics in previous roles. This will help demonstrate your capability to deliver results.
How to prepare for a job interview at EE Retail
✨Showcase Your Multi-Site Management Experience
Make sure to highlight any previous experience you have in managing multiple locations. Discuss specific challenges you faced and how you overcame them, as this role requires a strong understanding of multi-site operations.
✨Demonstrate Your Commercial Awareness
Prepare to discuss how you've used data analysis to drive sales and improve performance in past roles. Be ready to provide examples of how you've implemented effective business solutions based on your findings.
✨Emphasise Your Coaching Skills
Since the role involves mentoring and supporting store managers and teams, share examples of how you've successfully coached others in the past. Highlight your ability to motivate teams and foster a positive work culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about situations where you've had to resolve operational issues or improve underperforming areas, and be ready to discuss your approach.
