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- Tasks: Support multiple EE retail stores in achieving sales targets and operational excellence.
- Company: Join the dynamic EE Mobile Franchise team, a leader in telecoms.
- Benefits: Enjoy competitive salary, bonuses, car allowance, and employee discounts.
- Why this job: Be part of a high-performance culture that values growth and teamwork.
- Qualifications: Experience in multi-site retail management and strong communication skills required.
- Other info: Field-based role with regional travel across Essex, Suffolk, and Norfolk.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a dynamic and proactive Area Sales Support Manager to join our EE Mobile Franchise team. This role is pivotal in supporting the operational and commercial performance of multiple EE retail franchise stores within a defined geographical area. You’ll work closely with Store Managers, Franchise Owners, and central support functions to drive sales growth, customer satisfaction, and operational excellence.
Key Responsibilities:
- Sales & Commercial Performance
- Support store teams in achieving and exceeding KPIs including sales targets, conversion rates, and customer experience metrics.
- Monitor and analyse performance data across sites, identifying trends and implementing action plans to improve underperforming areas.
- Support the execution of local and national promotional campaigns and product launches.
- Ensure adherence to EE operational standards, processes, and compliance requirements across all franchise locations.
- Conduct regular store visits to audit operational performance, provide coaching, and implement best practices.
- Coordinate with the Franchise Owner and head office to ensure smooth day-to-day operations and timely problem resolution.
- Act as a key point of contact for store managers and frontline teams, offering guidance, coaching, and mentoring.
- Assist in the onboarding and training of new staff, ensuring consistent standards across all stores.
- Help build a positive, sales-driven culture by motivating teams and recognising achievements.
- Maintain a strong working relationship with Franchise Partners, supporting them in delivering business goals and EE standards.
- Assist in aligning franchise business plans with EE’s strategic priorities.
- Act as a liaison between the franchisee and EE corporate teams, ensuring smooth communication and alignment.
- Provide regular performance and activity reports to the Regional Sales Manager and Franchise Owner.
- Support planning and budgeting processes with accurate forecasting and analysis.
- Maintain accurate records of store visits, action plans, and follow-ups.
Key Skills & Experience:
- Proven experience in a multi-site retail management, area support, or franchise operations role (telecoms industry preferred).
- Strong commercial awareness with the ability to analyse data and implement effective business solutions.
- Excellent communication, coaching, and interpersonal skills.
- Organised, self-motivated, and comfortable working independently in a fast-paced environment.
- Passionate about delivering outstanding customer experiences and driving high performance.
- Proficient in Microsoft Office, especially Excel and PowerPoint.
- Full UK driving licence and willingness to travel regularly.
What We Offer:
- Competitive salary and performance-based bonus.
- Car allowance.
- Employee discounts on EE products and services.
- Opportunities for career progression within a growing franchise network.
If you're a driven individual who thrives in a field-based, high-performance environment and is passionate about supporting others to succeed, we want to hear from you. Apply now and help shape the future of EE’s franchise retail experience.
Contact Detail:
EE Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Sales Support Manager
✨Tip Number 1
Familiarise yourself with the EE brand and its franchise model. Understanding their values, products, and customer service approach will help you align your experience with what they are looking for in an Area Sales Support Manager.
✨Tip Number 2
Network with current or former employees of EE or similar franchises. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to drive sales growth and improve operational performance. Use metrics and data to showcase your achievements.
✨Tip Number 4
Be ready to articulate your coaching and mentoring style. Since this role involves supporting store managers and teams, showing how you've successfully developed others in previous roles will set you apart.
We think you need these skills to ace Area Sales Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in multi-site retail management or franchise operations. Use specific examples that demonstrate your ability to drive sales growth and improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the telecoms industry and your understanding of the role. Mention how your skills align with the key responsibilities, such as supporting store teams and conducting performance analysis.
Highlight Key Skills: In your application, emphasise your strong commercial awareness, communication skills, and ability to work independently. Provide examples of how you've successfully coached teams or improved operational performance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at EE Retail
✨Know Your Numbers
As an Area Sales Support Manager, you'll need to demonstrate your understanding of KPIs and sales metrics. Be prepared to discuss how you've previously analysed performance data and implemented strategies to improve sales and customer satisfaction.
✨Showcase Your Coaching Skills
This role involves mentoring and supporting store managers and teams. Share specific examples of how you've successfully coached others in the past, highlighting your communication and interpersonal skills.
✨Demonstrate Operational Excellence
Familiarise yourself with operational standards and compliance requirements. Be ready to discuss how you've ensured adherence to these in previous roles, and how you would approach auditing and improving operational performance across multiple sites.
✨Build Relationships
Strong relationships with franchise partners are key. Prepare to talk about how you've maintained effective communication and collaboration with various stakeholders in your past roles, and how you plan to do the same in this position.
