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For Companies At a Glance
- Tasks: Provide first-line technical support and maintain ICT systems across various sites.
- Company: Join a faith-based charity dedicated to positively impacting society.
- Benefits: Enjoy a £26,000 salary, 23 days leave, and discounts on products.
- Why this job: Make a real difference while developing your skills in a supportive team.
- Qualifications: Strong ICT support background and knowledge of Microsoft technologies required.
- Other info: Flexible working hours with opportunities for personal development.
The predicted salary is between 22000 - 30000 £ per year.
The Organisation
Our client is a faith-based charity. They seek to positively impact the lives of all members of society. They are now looking for an ICT Support Technician to join them on a full-time, permanent basis, working 35 hours per week.
The Benefits
- Salary of £26,000 per annum
- 23 days’ annual leave + bank holidays (pro rata for part time employees)
- Vouchers for free eye tests and £50 towards the cost of glasses
- Reward Gateway scheme offering discounts on a wide range of products and services
- Pension scheme for eligible employees – 5% paid by the employer
- Salary exchange (salary sacrifice) for pension
- Cycle to work scheme
- Enhanced maternity, paternity and adoption pay
- Employee Assistance Programme
- Life assurance/Death in Service benefit
This is an exciting opportunity for an ICT support professional to join our client’s dedicated organisation. As part of a supportive and close-knit team, you’ll play a key role in ensuring their network of offices can operate smoothly, empowering staff to continue delivering vital services to communities across the organisation. In return for your commitment, you’ll enjoy a meaningful role with real variety, personal development opportunities and a great range of benefits to support your wellbeing outside of work.
The Role
As an ICT Support Technician, you will provide essential first-line technical support and maintain ICT systems across in-person and remote sites. Working under the guidance of the Systems Administrator, you will resolve hardware and software issues via phone, email, and desk-side support, as well as installing and maintaining computer equipment and peripherals. You will also help manage user accounts, access permissions, and support Microsoft Office 365, Windows Server, Active Directory, and SQL database environments. Additionally, you will:
- Maintain secure and efficient networks
- Support and train staff in the use of ICT systems and equipment
- Maintain server rooms and oversee antivirus and backup procedures
- Travel to parishes and remote offices to provide in-person support
- Ensure compliance with data protection and safety policies
About You
To be considered as an ICT Support Technician, you will need:
- A strong background in ICT support within a professional or charitable setting
- Experience managing, maintaining, configuring and troubleshooting Active Directory
- Practical knowledge of Microsoft technologies and networking protocols
- A good understanding of TCP/IP networking and troubleshooting
- An understanding of structured query language (SQL)
- The ability to explain technical concepts clearly to staff at all levels
- The willingness to travel to parishes occasionally
The closing date for this role is 12pm, Friday 6 June 2025.
Contact Detail:
Webrecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office 365, Active Directory, and SQL. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your ability to communicate technical concepts clearly. During any interviews or networking opportunities, practice explaining complex ICT issues in simple terms, as this is crucial for supporting staff at all levels.
✨Tip Number 3
Highlight any previous experience in a charity or similar environment. Emphasising your understanding of the unique challenges faced by non-profits can demonstrate your commitment to their mission and values.
✨Tip Number 4
Be prepared to discuss your troubleshooting process. Employers love to hear about real-life scenarios where you've successfully resolved issues, so think of examples that showcase your problem-solving skills and technical knowledge.
We think you need these skills to ace ICT Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the ICT Support Technician position. Tailor your application to highlight relevant experience and skills that match what the organisation is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise your background in ICT support, particularly any experience with Active Directory, Microsoft technologies, and networking protocols. Use specific examples to demonstrate your problem-solving skills and technical knowledge.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are interested in this role and how your skills align with the organisation's mission. Mention your ability to communicate technical concepts clearly and your willingness to travel for in-person support.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an ICT support role.
How to prepare for a job interview at Webrecruit
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, Active Directory, and SQL. Bring examples of how you've resolved technical issues in the past, as this will demonstrate your hands-on expertise.
✨Communicate Clearly
Since you'll be explaining technical concepts to staff at all levels, practice simplifying complex ideas. Use clear language and avoid jargon to ensure everyone understands your points during the interview.
✨Demonstrate Your Problem-Solving Ability
Prepare for scenario-based questions where you might need to troubleshoot a hypothetical issue. Think through your problem-solving process and be ready to articulate it clearly.
✨Highlight Your Teamwork Skills
As part of a close-knit team, it's important to show that you can collaborate effectively. Share examples of how you've worked with others in previous roles to achieve common goals or support colleagues.
