Casualty Claims Handler

Casualty Claims Handler

Glasgow (Hybrid)

Salary: Up to £30K DOE + Excellent Benefits

A leading global insurance organisation is looking to add a Casualty Claims Handler to their Glasgow-based team. This is a fantastic opportunity to join a well-established company offering comprehensive training, hybrid working, and a clear pathway for career progression.

You’ll be responsible for managing a portfolio of casualty claims—including Employer’s Liability, Product Liability, and some Motor claims—delivering high-quality service to policyholders and brokers while ensuring fair and efficient outcomes.

Key Responsibilities:

• Handle a portfolio of up to 350 live claims, assessing liability and quantum on claims valued up to £25,000.
• Conduct investigations, gather necessary documentation, and manage claims from first notification through to settlement.
• Identify potential complaints and resolve customer issues effectively, escalating where appropriate.
• Work closely with internal departments, brokers, and policyholders to ensure a professional and timely claims experience.
• Attend client/broker meetings and contribute to account reviews or audits as needed.
• Ensure compliance with internal procedures, account requirements, and regulatory guidelines.

What We're Looking For:

• Previous experience handling insurance claims (casualty or liability experience highly desirable).
• Strong communication skills, both written and verbal.
• Customer-focused approach with an ability to manage complex cases efficiently.
• Experience within a commercial insurance environment is beneficial.
• Comfortable working with Microsoft Office and internal claims systems.
• A proactive, organised team player with a problem-solving mindset.

What’s on Offer:

• Competitive salary (up to £30,000 depending on experience).
• Hybrid working model (2–3 days in the Glasgow office).
• Excellent benefits package including:
• 25 days holiday + option to purchase 5 more
• Private medical cover
• Life assurance
• Company pension & discretionary bonus scheme
• Subsidised gym membership
• Employee assistance programme
• Access to training and professional development

If you’re an experienced Claims Handler looking to develop your career in casualty insurance with a company that values growth, inclusion, and employee wellbeing—apply now to find out more.