Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a global team to support high-tech imaging systems and ensure top-notch service delivery.
- Company: Varex Imaging creates cutting-edge imaging solutions for critical medical and industrial applications worldwide.
- Benefits: Enjoy competitive pay, career growth opportunities, and a chance to work with innovative technology.
- Why this job: Join a dynamic team making a real impact in healthcare and security through advanced imaging technology.
- Qualifications: Bachelor's degree, 10 years of experience, and 5 years in management required.
- Other info: This role involves travel and offers a chance to lead in a fast-paced, tech-driven environment.
The predicted salary is between 43200 - 72000 £ per year.
Varex Imaging's technology helps our customers see more clearly. Our imaging component solutions are designed for use in high-speed, high-quality, wireless, and digital imaging systems around the world. Tens of thousands of specialized X-ray tubes and flat-panel digital detectors, plus high voltage connectors and imaging software, all developed by Varex, are manufactured each year for sale to imaging equipment manufacturers. Our highly specialized medical imaging solutions provide the technology behind the products relied upon for critical decisions every day.
The Senior Manager of Field Service is responsible for leading and managing the Global Field Service team supporting industrial imaging systems, including LINAC (linear accelerator) systems and cargo inspection systems used in transportation, security, and industrial applications. This role ensures delivery of high-quality service operations, installation, maintenance, and support while maintaining strong customer satisfaction and compliance with regulatory standards.
SPECIFIC FUNCTIONS OR DUTIES- Lead a team of field service engineers and regional service managers to support installation, troubleshooting, preventive maintenance, and upgrades of LINAC and cargo inspection systems.
- Develop and implement operational strategies that drive service excellence, responsiveness, and system uptime.
- Oversee escalation processes, root cause analysis, and field fixes for critical issues.
- Partner with Engineering, Manufacturing, Quality, and Product teams to improve system reliability and customer experience.
- Ensure compliance with safety standards, radiation regulations, and local laws where systems are deployed.
- Drive team training and certification programs to ensure deep technical knowledge across complex industrial systems.
- Develop and monitor KPIs, service-level agreements (SLAs), and cost control targets.
- Support pre-sales and post-sales activities as a technical service leader for system lifecycle planning and customer engagements.
- Collaborate with logistics and supply chain teams to ensure parts availability and delivery for field service operations.
- Implement digital tools and field service systems to increase productivity and reporting accuracy.
- Ability, competence and confidence to lead people.
- Effective interpersonal skills.
- Fluency in the local language and in English, both written and spoken.
- Sound understanding and application of contract structuring, composition and contract negotiation.
- Sound understanding and experience in establishing quotations, costing for jobs, monitoring costs and following up on execution.
- Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
- Experience with SAP or equivalent ERP product and productivity software desired.
Establishes operational objectives and work plans, and often delegates assignments to subordinate managers. Senior management reviews objectives to determine success of operation. Involved in developing, modifying and executing company policies for immediate and related areas of the organization that may have company-wide effect.
Job ComplexityWorks on issues where analysis of situation or data requires an in-depth knowledge of organizational objectives. Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. Establishes and assures adherence to budgets, schedules, works plans and performance requirements.
SupervisionManages activities of two or more sections or departments through subordinate managers who exercise full supervision in terms of costs, methods, and staffing. Sometimes this manager may be responsible for managing staff without subordinate managers.
Typical Education and Experience- Bachelors Degree or equivalent
- 10 years of related experience.
- 5 years management experience.
Travel required.
Contact Detail:
Varex Imaging Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Field Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in industrial imaging systems, particularly LINAC and cargo inspection systems. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the imaging and field service industry. Attend relevant conferences or webinars to connect with potential colleagues and learn more about the challenges they face, which can give you an edge in discussions during the hiring process.
✨Tip Number 3
Prepare to discuss your leadership style and experiences managing teams. Be ready to share specific examples of how you've successfully led teams in high-pressure environments, as this role requires strong leadership skills.
✨Tip Number 4
Understand the importance of compliance and safety standards in the field service sector. Brush up on relevant regulations and be prepared to discuss how you have ensured compliance in your previous roles, as this is crucial for the Global Field Service Manager position.
We think you need these skills to ace Global Field Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service management, particularly in industrial imaging systems. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific requirements of the Global Field Service Manager role. Discuss your experience with LINAC systems, customer satisfaction, and compliance with regulatory standards. Show enthusiasm for Varex Imaging's mission and how you can contribute.
Highlight Technical Skills: In your application, clearly outline your proficiency with business tools like Microsoft Office and any experience with ERP systems such as SAP. Mention your understanding of contract structuring and negotiation, as these are key aspects of the role.
Showcase Leadership Experience: Detail your management experience, focusing on how you've led teams in previous roles. Provide examples of how you've developed operational strategies, driven service excellence, and ensured compliance with safety standards.
How to prepare for a job interview at Varex Imaging Corporation
✨Showcase Your Leadership Skills
As a Global Field Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to inspire and motivate others.
✨Understand the Technical Aspects
Familiarise yourself with LINAC systems and cargo inspection technologies. During the interview, be ready to discuss technical challenges you've faced and how you resolved them. This will show your depth of knowledge and your ability to handle complex industrial systems.
✨Emphasise Customer Satisfaction
Customer satisfaction is key in this role. Prepare to share examples of how you've improved customer experiences in previous positions. Discuss any strategies you've implemented to ensure high-quality service delivery and compliance with regulatory standards.
✨Demonstrate Your Strategic Thinking
The role requires developing operational strategies. Be ready to talk about how you've approached strategic planning in the past. Discuss any KPIs or SLAs you've developed and how they contributed to service excellence and system uptime.
