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For Companies At a Glance
- Tasks: Support IT services, manage support tickets, and handle hardware repairs.
- Company: Join a key client site at MOD Waddington, focused on IT excellence.
- Benefits: Enjoy a contract role with potential for growth until November 2025.
- Why this job: Be part of a dynamic team making a real impact in IT support.
- Qualifications: Strong knowledge of Windows OS, Office 365, and hardware troubleshooting required.
- Other info: Active SC Clearance is essential; previous government experience is a bonus.
The predicted salary is between 36000 - 60000 £ per year.
Location: MOD Waddington, Waddington - Lincoln LN5 9NB
Contract Type: Contract until 28-Nov-25
Clearance Required: SC Clearance (Security Cleared)
Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.
Key Responsibilities:
- Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
- Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
- Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
- Process IT equipment disposals in line with contractual obligations.
- Replenish IT lockers as needed.
- Support hardware rollouts, deployments, and break-fix activities.
- Flag potential service issues or improvement opportunities to the team leader.
- Adhere to all site regulations and internal processes.
Essential Experience & Skills:
- Strong working knowledge of Windows OS and Office 365.
- Experience with Intel-based hardware and device maintenance.
- Proven break/fix support experience.
- Hands-on experience with hardware troubleshooting, rollouts, and deployments.
- Confident working with laptops, including setup and imaging.
- Excellent communication and organisational skills.
- Ability to work independently and manage tasks efficiently.
Additional Requirements:
- Active SC Clearance is required for this role.
- Previous experience working in secure or government environments is a plus.
Ready to take the next step in your IT support career? Apply today to join a professional and fast-paced support team working on mission-critical systems.
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools used in government environments. Understanding the nuances of working within secure settings can give you an edge during interviews.
✨Tip Number 2
Network with current or former IT Support Engineers, especially those who have worked in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can help you tailor your approach.
✨Tip Number 3
Brush up on your troubleshooting skills, particularly with Windows OS and Office 365. Being able to demonstrate your hands-on experience with these systems will be crucial in showcasing your fit for the role.
✨Tip Number 4
Prepare to discuss your previous experiences with hardware rollouts and break-fix support. Having specific examples ready will help you illustrate your capabilities and how they align with the job requirements.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows OS and Office 365. Include specific examples of hardware troubleshooting and break/fix support to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your ability to manage IT support tickets and your experience with asset management and hardware repairs.
Highlight Security Clearance: Since SC clearance is essential for this role, clearly state your current security clearance status in your application. If you have previous experience in secure environments, mention it to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at identifi Global Resources
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS, Office 365, and Intel-based hardware. Highlight specific examples of troubleshooting and support you've provided in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions where you may need to explain how you would handle specific IT support issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication Skills
Since you'll be supporting end users, it's crucial to demonstrate your ability to communicate technical information clearly. Prepare to discuss how you've effectively communicated with non-technical users in the past.
✨Understand Security Clearance Requirements
Familiarise yourself with the importance of SC clearance and any relevant regulations. Be ready to discuss your understanding of working in secure environments and how you ensure compliance with site regulations.
