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- Tasks: Manage a luxury residential site, ensuring safety and excellent service for guests during night shifts.
- Company: Join one of the UK's largest residential operations, specialising in purpose-built apartment blocks.
- Benefits: Enjoy a dynamic work environment with opportunities for personal development and team collaboration.
- Why this job: Be a key player in creating a welcoming community while enhancing your leadership skills.
- Qualifications: Experience in hotel or hospitality management is essential; strong communication and problem-solving skills required.
- Other info: This role involves working night shifts from 10:00pm to 7:00am.
The predicted salary is between 36000 - 60000 £ per year.
V&C Associates are partnering with one of the UK largest Residential operations covering purpose-built apartment blocks who are looking to recruit a General Manager (nights) to manage a Luxury residential site in Sheffield City Centre. This is a great opportunity for someone coming from Hotel, Hospitality and other residential night manager positions.
The Night Manager is accountable for Residential Guests teams between 10:00pm – 7:00am within a city. They assume responsibility for operating the properties safely, securely and provide a point of escalation and incident response wherever required. Reporting to the General Manager, they support the guests with the brilliant delivery of service style, consistent execution and the creation of a community that the guests love and flourish in. In the event of a major incident, they will assume control and be on point to manage response.
Key accountabilities / responsibilities:- Be a brand ambassador and always act with positive intent creating an environment where residents feel safe, welcomed and settled and the team are always fully informed and well communicated.
- Accountable for the performance of their teams and will actively participate in performance management conversations and personal development plans.
- Supports the Guests ensuring all properties are manned with an Experience or Safety team member according to agreed principles and property needs, that the team member is trained to deliver expected outcomes and that they are able to respond accordingly in all likely scenarios.
- Accountable for ensuring the Safety team members’ responsiveness at night; ensuring the team are taking appropriate action on receipt of feedback, resolving issues either directly or indirectly and making sure a resolution is found or the issue is escalated in the right amount of time. Where applicable, they are responsible to establish the root cause and solutions to ensure it is non-repeated.
- Supports the customer account management acting as a point of escalation for team members within their city.
- Responsible for quick and decisive response in the event of property failure – must have great knowledge of the properties’ building systems, fire life safety systems and infrastructure.
- Responsible for quick and decisive response in the event of an emergency – must have great knowledge of the company’s H&S policy, fire safety policy, fire strategies and available tools such as Keeping Safe guide.
- Accountable for keeping a clean, tidy and well-maintained environment and never walking past a mess without doing something about it, holding the team accountable to take action when required.
General Manager (Nights) employer: V&C
Contact Detail:
V&C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager (Nights)
✨Tip Number 1
Familiarise yourself with the specific residential operations and luxury service standards expected in Sheffield. Research the company’s values and mission to align your approach with their expectations.
✨Tip Number 2
Network with professionals in the hospitality and residential management sectors. Attend industry events or join relevant online forums to connect with others who may provide insights or referrals for the General Manager position.
✨Tip Number 3
Prepare to discuss your experience in managing teams during night shifts, particularly how you handle emergencies and ensure safety. Be ready to share specific examples that demonstrate your leadership and problem-solving skills.
✨Tip Number 4
Showcase your understanding of health and safety policies, especially those related to residential properties. Being knowledgeable about fire safety and emergency response protocols will set you apart as a candidate.
We think you need these skills to ace General Manager (Nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel, hospitality, or residential management roles. Emphasise any night management experience and specific achievements that demonstrate your ability to manage teams and ensure guest satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating a welcoming environment for residents. Mention your understanding of safety protocols and your ability to handle emergencies, as these are crucial for the General Manager (Nights) role.
Showcase Leadership Skills: Provide examples of how you've successfully managed teams in previous roles. Highlight your experience in performance management conversations and personal development plans, as these are key responsibilities for the position.
Demonstrate Problem-Solving Abilities: Include specific instances where you resolved issues effectively, particularly in high-pressure situations. This will show your capability to respond quickly and decisively, which is essential for the role.
How to prepare for a job interview at V&C
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a team during the night shift. Be prepared to discuss your previous leadership experiences, how you motivate your team, and how you handle performance management conversations.
✨Demonstrate Your Crisis Management Abilities
Given the nature of the role, it's crucial to show that you can remain calm under pressure. Prepare examples of past incidents where you've had to respond quickly and effectively to emergencies or unexpected situations.
✨Familiarise Yourself with Safety Protocols
Knowledge of health and safety policies, fire safety strategies, and building systems is essential. Brush up on relevant regulations and be ready to discuss how you would ensure the safety and security of residents during your shift.
✨Emphasise Customer Service Excellence
The role involves creating a welcoming environment for residents. Be ready to share your approach to delivering exceptional customer service and how you would handle guest feedback or complaints effectively.
