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- Tasks: Be the go-to person for customers, managing bookings and ensuring a smooth service experience.
- Company: Join a friendly, family-run MG & Citroën dealership with over 70 years of heritage.
- Benefits: Enjoy 22 days holiday, staff discounts, and a supportive team culture.
- Why this job: This role offers genuine career growth in a customer-focused environment.
- Qualifications: Previous experience in service or parts is essential; strong communication skills are a must.
- Other info: Full-time hours with a rota for Saturdays; perfect for those passionate about customer service.
The predicted salary is between 24000 - 36000 £ per year.
Location: Kidderminster
Hours: Full Time | Monday–Friday 8:00am–5:30pm | Rota Saturdays
Are you passionate about customer service and experienced in both service and parts? We're looking for a proactive Service Advisor to join our friendly, family-run MG & Citroën dealership in Kidderminster. This is an excellent opportunity to be part of a long-established business that truly values its people and customers.
About the Role
As a Service Advisor, you’ll be the key connection between our customers and the workshop. From booking to collection, you'll ensure a smooth and positive experience throughout the aftersales journey.
Key Responsibilities:
- Advise customers on service and parts requirements
- Manage workshop bookings and customer communications
- Handle parts enquiries, orders, and stock management
- Ensure accurate invoicing and administrative records
- Deliver high levels of customer satisfaction at every stage
What We’re Looking For:
- Previous experience in a service and/or parts role is essential
- Excellent communication and organisational skills
- A customer-focused approach with strong attention to detail
- A team player who thrives in a fast-paced environment
What We Offer:
- Full-time role: Monday to Friday 8:00am–5:30pm, plus rota Saturdays
- 22 days holiday (plus bank holidays), increasing with length of service
- Staff discounts on vehicles and servicing
- Supportive team culture in a family-run business with over 70 years of heritage
- Genuine opportunities for long-term career growth
Interested in the next step in your automotive career? Apply now and join a dealership that puts its people and customers at the heart of everything it does.
Service Advisor employer: Kidderminster Motor House
Contact Detail:
Kidderminster Motor House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with MG and Citroën vehicles. Understanding the specific models and their service requirements will help you stand out during the interview process, showing your genuine interest in the brand.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about ensuring a positive experience for customers, think of examples from your past experiences where you went above and beyond to assist a customer.
✨Tip Number 3
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and what the hiring managers are really looking for in a Service Advisor.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your enthusiasm for the role and helps you determine if the dealership is the right fit for you, especially regarding their approach to customer service and team dynamics.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in service or parts. Use specific examples that demonstrate your skills in communication and organisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention why you want to work at this particular dealership and how you can contribute to their team.
Highlight Key Skills: In your application, emphasise your attention to detail, ability to manage bookings, and experience with invoicing. These are crucial for the Service Advisor role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Kidderminster Motor House
✨Show Your Customer Service Passion
As a Service Advisor, your role revolves around customer interaction. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing excellent service.
✨Know the Company and Its Values
Research the MG & Citroën dealership and understand its history and values. Being able to articulate why you want to work there and how you align with their customer-focused approach will set you apart from other candidates.
✨Demonstrate Organisational Skills
The role requires managing bookings and communications effectively. Prepare to discuss how you prioritise tasks and manage your time, perhaps by sharing a situation where you successfully handled multiple responsibilities at once.
✨Prepare for Technical Questions
While you may not need to be a mechanic, having a basic understanding of automotive service and parts will help. Brush up on common terminology and processes so you can confidently answer any technical questions that may arise during the interview.
