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- Tasks: Support sales by ensuring equipment runs smoothly and managing customer orders.
- Company: Join Archroma, a global leader in sustainable specialty chemicals with a commitment to innovation.
- Benefits: Enjoy remote work flexibility and the chance to travel across the UK.
- Why this job: Be part of a passionate team driving sustainability and innovation in the industry.
- Qualifications: Technical education in process or chemical engineering; sales experience preferred.
- Other info: This is a permanent, full-time role based from home, ideally in northern England.
The predicted salary is between 36000 - 60000 £ per year.
Our company Archroma is a global diversified leader in specialty chemicals with operations in 42 countries, including 35 sites, all certified to ISO management system standards. With the industry’s broadest product portfolio, we serve many of the world's top companies in textiles, packaging and paper, paints and coatings. Headquartered in Pratteln, Switzerland, our team of 4,500 passionate professionals offers industry-leading expertise in manufacturing, technical support and innovation around the globe. Archroma is paving the way to a more sustainable future and is recognised as an industry leader in the development and delivery of sustainable solutions by our customer base.
We are known for our advancements in processing technologies and for the introduction of innovative tools that further support partners to save resources while improving productivity and efficiency. Archroma operates as two distinct divisions: our Textile Effects division serving the textile industry with innovative and differentiated products and the Paper Technologies (PT) division which offers unique, sustainable chemistry to the paper, packaging, construction, and paints & coatings industries. The Archroma PT division is the only pureplay global focused specifically on the needs of these markets with products spanning from process and aesthetic chemicals to functional chemicals. We are committed to enabling our customers to achieve their business and environmental targets and this is at the heart of everything we do.
Our people have a rich tradition of working alongside our customers as long-term partners and trusted advisors, developing tailored solutions that help customers deliver business success. The diversity of our workforce combined with a commitment to a performance-driven and collaborative culture means our people display a passion and commitment to excellence and innovation that is unmatched. Our people create specialised product solutions that deliver unique economic and environmental benefits to our customers which forms the basis of our long-standing customer relationships. Our people are proud to be part of the journey of leading our industry towards a more sustainable future for our customers and markets.
In this role you will be responsible for driving profitable growth for our business by supporting the sales team in the UK as the Service Technician towards our customers.
Main responsibilities:
- Checking pumps and equipment at customers to ensure our applications are running smoothly
- Measure agreed parameters to optimise dosing rate
- Shade matchings as agreed
- Check available inventories to avoid risking stock out
- Get customers' orders organised in time
- Keep contact with dedicated customer contacts
- Maintain existing sales and find new business opportunities
- Align actions with Sales Manager to have a full picture available and to prepare stock allocation
This is a permanent and full-time position to be based in Home Office, preferably located in the north of England. The role includes travelling within the UK.
Your profile:
- Technical education within process or chemical engineering
- Experience from Sales (within the Paper industry would be preferred)
- Ability to communicate and write well in English
- Enjoys teamwork and collaboration
- Strong ability to focus on details
- User knowledge in Microsoft Office
- Driving license (mandatory for the role)
Furthermore, you are a proactive team player with a strong eagerness to drive and develop the business. You are accountable for your own responsibility area and have the experience of working towards deadlines. You are also very customer-oriented and have the willingness to travel and visit customers in the UK.
If your background and personal experience fit with this profile, please send your complete application via LinkedIn.
Contact Detail:
Archroma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician
✨Tip Number 1
Familiarise yourself with Archroma's product portfolio and their commitment to sustainability. Understanding their innovative solutions will help you engage in meaningful conversations during interviews and demonstrate your alignment with their values.
✨Tip Number 2
Network with professionals in the paper and packaging industries, especially those who have experience with Archroma or similar companies. This can provide you with insider knowledge and potentially valuable referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your technical skills and customer service abilities. Highlighting your proactive approach and teamwork will resonate well with Archroma's culture.
✨Tip Number 4
Stay updated on industry trends and challenges within the paper and packaging sectors. Being knowledgeable about current issues will allow you to speak confidently about how you can contribute to Archroma's goals.
We think you need these skills to ace Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in process or chemical engineering, as well as any sales experience, particularly in the paper industry. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your technical skills and customer-oriented mindset. Mention specific examples of how you've successfully supported sales teams or improved processes in previous roles.
Highlight Teamwork and Collaboration: Emphasise your ability to work well in teams and collaborate effectively. Provide examples of past experiences where you contributed to team success, especially in a technical or sales context.
Proofread Your Application: Before submitting, carefully proofread your application materials to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Archroma
✨Show Your Technical Knowledge
As a Service Technician, you'll need a solid understanding of process or chemical engineering. Be prepared to discuss your technical education and any relevant experience you have in the field, especially if it relates to the paper industry.
✨Demonstrate Customer Orientation
Since the role involves maintaining customer relationships, highlight your experience in customer service. Share examples of how you've successfully addressed customer needs and contributed to their satisfaction.
✨Emphasise Teamwork Skills
This position requires collaboration with the sales team and other departments. Be ready to discuss instances where you've worked effectively in a team, showcasing your ability to communicate and cooperate with others.
✨Prepare for Practical Scenarios
Expect questions that may involve practical scenarios related to checking equipment or optimising dosing rates. Brush up on relevant processes and be ready to explain how you would approach these tasks in real-world situations.
