Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer research projects to enhance understanding and improve business decisions.
- Company: Sellick Partnership is a dynamic recruitment agency focused on inclusivity and accessibility.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Join a role that values your insights and drives real change for customers.
- Qualifications: Passion for data, relevant qualifications, and experience in managing research projects required.
- Other info: We welcome applications from all backgrounds and assess based on skills and experience.
The predicted salary is between 28800 - 48000 £ per year.
Sellick Partnership are currently recruiting for a Customer Research and Insight Manager on behalf of one of our clients in the Northeast. The role will be responsible for:
- Developing, managing, and delivering a research and insights program, which drives customer understanding, to ensure the voice of tenants is considered and involved in business decisions.
- Identifying a solution for, and then managing the collection of customer satisfaction information.
- Managing supplier relationships, agreeing methodology, questionnaire design, contact strategy, and analysis framework.
- Understanding and mapping the end-to-end customer journey and measures to determine pinch points and moments of truth.
- Ensuring methodology delivers robust results and is compliant with regulatory requirements, identifying trends and outliers and converting the results into actionable insight, bringing to life through visual storytelling.
- Managing a Customer Research & Insight Analyst and collectively delivering a customer segmentation based on multiple attributes to develop profiles and personas, which then inform business change and drive continuous improvement.
The successful candidates will need:
- A passion for insight and a natural curiosity about customers and data.
- A relevant Market Research, Social Research qualification or equivalent, or on-the-job experience.
- Knowledge and experience of managing quantitative research projects (including survey design and analysis) from beginning to end.
- Confidence to work with a range of internal and external stakeholders, including senior leaders.
- Excellent spoken, written and visual communication skills, with the ability to adapt style and outputs to the varying needs of different audiences.
- Ability to work at pace and can prioritise and project manage several tasks at once.
Please apply now to be considered for the role. Alternatively, for more information, please get in touch with Claire Harrison at Sellick Partnerships, Derby Office.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
Contact Detail:
Sellick Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Research & Insight Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer research and insights. This will not only help you understand the current landscape but also allow you to speak confidently about how you can contribute to our team at StudySmarter.
✨Tip Number 2
Network with professionals in the field of customer research. Attend relevant webinars or local meetups to connect with others who share your passion. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed research projects in the past. Highlight your experience with quantitative research, as well as your ability to communicate findings effectively to various stakeholders.
✨Tip Number 4
Showcase your visual storytelling skills by creating a portfolio of past projects. Include examples where you've turned data into actionable insights, as this will demonstrate your capability to bring research to life, which is crucial for the role.
We think you need these skills to ace Customer Research & Insight Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and requirements for the Customer Research & Insight Manager position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise your experience in market or social research, particularly any quantitative research projects you've managed. Provide specific examples of how you've designed surveys, analysed data, and derived actionable insights.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your CV and cover letter reflect your ability to convey complex information clearly. Use concise language and consider including examples of how you've adapted your communication style for different audiences.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and express your enthusiasm for the role and the company. Mention why you are particularly interested in working with Sellick Partnership.
How to prepare for a job interview at Sellick Partnership
✨Show Your Passion for Insight
Make sure to express your enthusiasm for customer insights during the interview. Share examples of how your curiosity about customers and data has driven successful projects in the past.
✨Demonstrate Your Research Skills
Be prepared to discuss your experience with managing quantitative research projects. Highlight specific methodologies you've used, such as survey design and analysis, and how they contributed to actionable insights.
✨Communicate Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Tailor your responses to show how you can adapt your communication style to different audiences, including senior leaders.
✨Prepare for Stakeholder Engagement
Think of examples where you've successfully collaborated with various stakeholders. Be ready to discuss how you managed relationships and ensured that the voice of customers was integrated into business decisions.
