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- Tasks: Engage with customers to discuss missed payments and set up payment plans.
- Company: Join a leading business in Stoke on Trent focused on customer service excellence.
- Benefits: Enjoy bonuses, gym contributions, casual dress, and discounts on shopping and entertainment.
- Why this job: Build your career with fantastic training, progression opportunities, and a supportive team culture.
- Qualifications: Experience in fast-paced customer roles; strong communication and negotiation skills required.
- Other info: Work Monday to Friday with a Saturday morning rota; competitive salary and perks await!
The predicted salary is between 18000 - 36000 £ per year.
Are you a customer driven candidate that thrives in a fast-paced customer service environment and want to build a career where you will be trained and developed to achieve your potential? We are looking for Customer Service Collections Advisors to join a market leading business in Stoke on Trent. You will work on an inbound and outbound dialler, responsible for delivering excellent service to customers who have missed payments and ensure that they are given the help they need to ensure their accounts are kept up to date.
We will offer excellent benefits including an employee’s bonus scheme, life assurance, casual dress code and a range of other employee perks. Fantastic training, permanent roles, progression and a competitive starting salary of £25,225.00 + an OTE of £2,400.00 per annum plus heaps of benefits.
You will be working a Monday to Friday shift pattern with a Saturday morning on rota:
- Week one: Monday - Friday 8.00am until 4.30pm
- Week two: Monday - Friday 10.30am until 7.00pm
Responsibilities include:
- Speaking with customers on inbound and outbound lines to discuss their arrears circumstances and missed payments
- Ensuring the system is accurately updated after each call
- Discussing debt resolutions and affordable options with customers and setting up payment plans and direct debits
- Processing payments
- Ensure the company bad debt policy is followed and reported accordingly
- Delivering excellent service and supporting customers by showing empathy during difficult times
- Achieve individual and team KPIs
- Liaise and communicate with the relevant departments regarding the customer’s journey
Skills required:
- Proven experience working in a fast paced customer driven role
- Work well under pressure and towards targets
- Resilient and confident negotiating with customers regarding their payments
- Strong written and verbal communications
Benefits & Rewards:
- Earn while you learn £500 bonus paid after the first 3 months
- Gym membership contribution of £20 per month
- Our Rewards Platform providing shopping discounts and savings on eating out and entertainment
- Paid time off to volunteer at a charity of your choice - up to 2 days per year
- Get discounted bus fare with First Bus commuter club
- Free onsite parking and a short walk from Stoke station
- Pension scheme, career development and long service awards
- Casual dress, regular social events and free tea and coffee plus much more
All successful applicants will undertake employment reference checks, a credit check and DBS check.
Contact Detail:
XPERT RECRUITMENT SOLUTIONS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Collections Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to debt collection. Understanding the challenges customers face can help you demonstrate empathy and effective problem-solving skills during your interview.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves negotiating payment plans and discussing sensitive financial situations, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Research the company’s values and mission. Showing that you align with their customer-centric approach and are committed to delivering excellent service can make a strong impression during your interview.
✨Tip Number 4
Prepare examples from your past experiences where you successfully handled difficult customer interactions or met targets under pressure. This will showcase your resilience and ability to thrive in a fast-paced environment, which is crucial for this role.
We think you need these skills to ace Customer Service Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in fast-paced environments. Emphasise any roles where you've dealt with payments or collections, as this will resonate with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle difficult conversations with empathy. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Key Skills: In your application, clearly outline skills such as negotiation, communication, and resilience. These are crucial for the role of a Customer Service Collections Advisor and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is important in customer service roles.
How to prepare for a job interview at XPERT RECRUITMENT SOLUTIONS LIMITED
✨Show Your Customer Service Skills
Make sure to highlight your experience in customer service roles. Be prepared to discuss specific examples where you successfully resolved customer issues or provided exceptional service, as this is crucial for a Customer Service Collections Advisor.
✨Demonstrate Empathy and Understanding
Since the role involves dealing with customers who may be experiencing financial difficulties, it's important to convey your ability to empathise with their situation. Share instances where you've shown compassion and understanding in challenging circumstances.
✨Prepare for Role-Play Scenarios
You might encounter role-play scenarios during the interview to assess your negotiation skills and how you handle difficult conversations. Practice responding to common objections and think about how you would guide a customer towards a resolution.
✨Know the Company and Its Values
Research the company and understand its mission, values, and the services it offers. Being able to articulate why you want to work there and how you align with their values will demonstrate your genuine interest in the position.
