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- Tasks: As a Manual Mortgage Underwriter, assess documentation and deliver top-notch customer service.
- Company: Join a leading mortgage solutions provider committed to compliance and customer satisfaction.
- Benefits: Enjoy hybrid working options after probation and a supportive team environment.
- Why this job: This role offers career growth, mentorship opportunities, and a chance to impact customer experiences.
- Qualifications: Must have manual underwriting experience and a current mortgage lending mandate.
- Other info: Initial 3 months are office-based; then enjoy up to 2 days of remote work weekly.
The predicted salary is between 36000 - 60000 £ per year.
We're hiring a Manual Mortgage Underwriter. Are you an experienced mortgage underwriter with a passion for delivering excellent customer service and upholding the highest standards of compliance? We're looking for a skilled professional to join our team and help us continue providing industry-leading mortgage solutions.
About the Role
As a Manual Mortgage Underwriter, you'll work to agreed objectives, service standards, and deliverables while ensuring all documentation complies with relevant policies and criteria. You'll handle queries professionally and accurately, deliver prompt written responses, and foster strong working relationships across the business.
Key Responsibilities
- Assess and verify documentation against policy and criteria
- Resolve enquiries with initiative and professionalism
- Deliver first-class customer service and promote Treating the Customer Fairly (TCF) principles
- Suggest improvements to enhance service and efficiency
- Maintain compliance with internal and external credit, audit, and regulatory standards
- Mentor and support new team members
- Take ownership of personal learning and development
- Perform additional tasks as required by management
Key Skills & Experience
- Previous experience as a manual mortgage underwriter
- Currently holds a mortgage lending mandate
- Strong commercial and professional judgement
- Excellent written and verbal communication skills
- Confident in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Please note - the successful candidate must have manual mortgage underwriting experience and also be holding a current mortgage lending mandate. For the first 3 months of employment (probationary period) it's 100% office-based (Fleet, Cardiff or Manchester - depending on the successful candidates' location), but our hybrid working policy kicks in following successful completion of probation, allowing up to 2 days WFH each week.
If you're ready to take the next step in your underwriting career and be part of a supportive, forward-thinking team, apply now and help us shape the future of mortgage services.
Mortgage Underwriter employer: Yolk Recruitment Ltd
Contact Detail:
Yolk Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Underwriter
✨Tip Number 1
Familiarise yourself with the latest mortgage underwriting guidelines and compliance standards. This will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with current or former mortgage underwriters to gain insights into the role and the company culture. This can provide you with valuable information that you can use to tailor your approach when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved complex underwriting issues. Highlighting your problem-solving skills and customer service experience will set you apart from other candidates.
✨Tip Number 4
Showcase your proficiency in Microsoft Office by being ready to discuss how you've used these tools in your previous roles. Being able to articulate your technical skills can give you an edge in the selection process.
We think you need these skills to ace Mortgage Underwriter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a manual mortgage underwriter. Include specific examples of how you've assessed documentation and resolved enquiries, showcasing your strong commercial judgement.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and compliance. Mention your current mortgage lending mandate and how your skills align with the key responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent written communication is crucial for this role, ensure your application is free from errors. Use clear and concise language to demonstrate your ability to deliver prompt written responses.
Highlight Continuous Learning: Mention any relevant training or professional development you've undertaken. This shows your commitment to personal growth and aligns with the company's emphasis on mentoring and supporting team members.
How to prepare for a job interview at Yolk Recruitment Ltd
✨Showcase Your Experience
Be prepared to discuss your previous experience as a manual mortgage underwriter in detail. Highlight specific cases where you successfully assessed and verified documentation, and how you ensured compliance with policies.
✨Demonstrate Customer Service Skills
Since delivering excellent customer service is key, think of examples where you resolved enquiries professionally. Be ready to explain how you promote Treating the Customer Fairly (TCF) principles in your work.
✨Prepare for Technical Questions
Expect questions related to mortgage lending mandates and compliance standards. Brush up on relevant regulations and be ready to discuss how you maintain compliance in your underwriting processes.
✨Exhibit Strong Communication Skills
As excellent written and verbal communication skills are essential, practice articulating your thoughts clearly. You might be asked to provide written responses or explain complex concepts, so clarity is key.
