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- Tasks: Support clients with welfare benefits and financial guidance while managing debt recovery processes.
- Company: Join a dynamic organisation focused on ambition, inclusivity, and accountability.
- Benefits: Enjoy remote work flexibility with one day in the office and competitive pay of £19.53 per hour.
- Why this job: Make a real impact by helping clients navigate financial challenges and improve their lives.
- Qualifications: Must have a full UK driving licence, experience in income collection, and strong communication skills.
- Other info: This is a temporary position for up to 12 weeks, with immediate start availability required.
Temporary position for up to 12 weeks
Pay: £19.53 per hour
Location: Braintree - Remote position requires 1 day a week in the office
Job Type: Monday to Friday - 37 hours 8:00am-17:00pm
Must have Full UK driving licence and access to a personal vehicle.
Key Responsibilities:- Collaborate with internal teams and external partners to support clients and provide expert guidance on welfare benefits and financial support.
- Represent the organisation in legal proceedings and manage debt recovery processes when required.
- Deliver outstanding customer service in line with the organisation’s values of ambition, inclusivity, and accountability.
- Conduct client visits while adhering to lone working policies and maintaining a compassionate approach.
- Offer advice on benefit claims, welfare applications, and basic budgeting, including issuing support resources such as Food Bank vouchers.
- Build and maintain strong working relationships to enhance service delivery and client outcomes.
- Contribute to the development and improvement of income-related policies and procedures.
- Stay informed on relevant legislation and best practices in income recovery and legal compliance.
- Maintain accurate records for performance tracking, customer insights, and audit purposes.
- Full UK driving licence and access to a personal vehicle.
- Demonstrated experience in income collection and customer service.
- Experience in legal proceedings and debt recovery is desirable.
- Strong understanding of legal frameworks related to income management.
- Excellent communication, time management, and organisational abilities.
- Proficient in Microsoft Office applications, particularly Word and Excel.
- Must be immediate availability to start!
Income Manager employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Manager
✨Tip Number 1
Familiarise yourself with the latest legislation and best practices in income recovery. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the welfare benefits and financial support sectors. Engaging with others in the industry can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about how you would handle specific situations related to debt recovery or client visits, showcasing your problem-solving skills and compassion.
✨Tip Number 4
Highlight your experience in customer service and income collection during any discussions. Be ready to share specific examples of how you've successfully managed client relationships and resolved issues in the past.
We think you need these skills to ace Income Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in income collection, customer service, and legal proceedings. Use specific examples that demonstrate your skills and achievements related to the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the organisation's values such as ambition, inclusivity, and accountability. Explain why you are passionate about the role and how your background aligns with their needs.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office applications, particularly Word and Excel, as well as your strong communication and organisational abilities. These skills are crucial for the Income Manager position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Reed
✨Know Your Income Management Basics
Brush up on your knowledge of income collection and debt recovery processes. Be prepared to discuss your experience in these areas, as well as any relevant legal frameworks that apply.
✨Demonstrate Customer Service Skills
Since the role emphasises outstanding customer service, think of examples where you've gone above and beyond for clients. Highlight your ability to build strong relationships and provide compassionate support.
✨Familiarise Yourself with Relevant Legislation
Stay updated on current legislation related to welfare benefits and income management. Being able to discuss recent changes or best practices will show your commitment to the role and the organisation's values.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations. Prepare scenarios where you successfully managed client visits or handled difficult conversations, showcasing your organisational and communication skills.
