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- Tasks: Support clients with welfare benefits and financial guidance while managing debt recovery.
- Company: Join a dynamic organisation focused on ambition, inclusivity, and accountability.
- Benefits: Enjoy remote work flexibility with one day in the office and competitive pay.
- Why this job: Make a real impact by helping others while developing your skills in a supportive environment.
- Qualifications: Must have a full UK driving licence and experience in income collection and customer service.
- Other info: This is a temporary position for up to 12 weeks, with immediate start required.
Temporary position for up to 12 weeks
Pay: £19.53 per hour
Location: Braintree - Remote position requires 1 day a week in the office
Job Type: Monday to Friday - 37 hours 8:00am-17:00pm
Must have Full UK driving licence and access to a personal vehicle.
Key Responsibilities:- Collaborate with internal teams and external partners to support clients and provide expert guidance on welfare benefits and financial support.
- Represent the organisation in legal proceedings and manage debt recovery processes when required.
- Deliver outstanding customer service in line with the organisation’s values of ambition, inclusivity, and accountability.
- Conduct client visits while adhering to lone working policies and maintaining a compassionate approach.
- Offer advice on benefit claims, welfare applications, and basic budgeting, including issuing support resources such as Food Bank vouchers.
- Build and maintain strong working relationships to enhance service delivery and client outcomes.
- Contribute to the development and improvement of income-related policies and procedures.
- Stay informed on relevant legislation and best practices in income recovery and legal compliance.
- Maintain accurate records for performance tracking, customer insights, and audit purposes.
- Full UK driving licence and access to a personal vehicle.
- Demonstrated experience in income collection and customer service.
- Experience in legal proceedings and debt recovery is desirable.
- Strong understanding of legal frameworks related to income management.
- Excellent communication, time management, and organisational abilities.
- Proficient in Microsoft Office applications, particularly Word and Excel.
- Must be immediate availability to start!
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Manager
✨Tip Number 1
Familiarise yourself with the latest legislation and best practices in income recovery. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the income management sector. Attend relevant workshops or webinars, and connect with people on platforms like LinkedIn to gain insights and potentially get referrals.
✨Tip Number 3
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle specific situations related to debt recovery or client interactions, as this will showcase your problem-solving skills.
✨Tip Number 4
Demonstrate your customer service skills by preparing examples of how you've successfully managed client relationships in the past. Highlighting your ability to provide compassionate support will align well with our organisational values.
We think you need these skills to ace Income Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in income collection, customer service, and legal proceedings. Use specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the organisation's values. Mention your experience with welfare benefits and financial support, and how you can contribute to their mission.
Highlight Relevant Skills: In your application, emphasise your communication, time management, and organisational skills. Provide examples of how you've successfully managed client relationships and delivered outstanding customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Reed
✨Know Your Income Management Basics
Brush up on your knowledge of income collection and debt recovery processes. Be prepared to discuss your previous experiences in these areas, as well as any relevant legislation that impacts income management.
✨Demonstrate Customer Service Skills
Since the role emphasises outstanding customer service, think of examples where you've gone above and beyond for clients. Highlight your ability to build strong relationships and provide compassionate support.
✨Prepare for Legal Discussions
Given the requirement to represent the organisation in legal proceedings, be ready to talk about your experience with legal frameworks related to income management. Familiarise yourself with common legal scenarios you might encounter.
✨Showcase Your Organisational Skills
The role requires excellent time management and organisational abilities. Prepare to discuss how you prioritise tasks and maintain accurate records, especially in a remote working environment.
