Endur L2 Support

Job Title: Endur L2 Support Possibility of remote work: Hybrid, WFO 3 days/week Contract duration: 6 months Location: London Detailed Job Description: This role is for an experienced Endur L2 Support person with proven capability in supporting key business and technical processes including: – At least 5 years of demonstratable experience using the Endur product. – Endur L2 with techo-functional type experience, preferably Front and Middle office experience – In depth functional understanding of the Endur product with preferably Gas, Power or Client market experience – Proven experience of 1st/2nd Line experience along with a thirst for growing in this space, and able to demonstrate taking a problem through to resolution – Working directly with users (in office and remotely) to understand and resolve issues in a timely manor – Building and maintaining business relationships. Collaborating with business management/trading desks on matters of support, escalation, technical challenges, continuous improvement – Good understanding of deal lifecycle processes – Comfortable working in shifts (US/Singapore hours) – Major incident handling experience – Utilising experience and bp process to triage and prioritise issues and tickets – Excellent communication skills and experience gained in a commercial environment, as set out below.

Nice to have experience: – Experience in AWS platform and technologies – Experience using Azure DevOps for work item management – Experience of the ITRS Geneos platform/application – Experience of using and developing APM Reason For Request: