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- Tasks: Be the go-to person for residents, handling enquiries and ensuring communal areas are safe and well-maintained.
- Company: Join a dedicated Housing Association focused on community support and resident satisfaction.
- Benefits: Enjoy a competitive PAYE rate and the chance to make a real impact in your community.
- Why this job: This role offers hands-on experience in housing, perfect for building your skills and network.
- Qualifications: Must have recent experience in housing and excellent communication skills; West London residents preferred.
- Other info: This is a temporary role for about 6 months, with immediate start available.
The predicted salary is between 30000 - 42000 £ per year.
A Housing Association is currently looking for an Estate Officer on a temporary basis for about 6 months in West London. The Estate Officer will be based onsite 5 days a week and is responsible for providing essential support to the estate services team and ensuring residents' enquiries are addressed promptly and professionally. This role plays a crucial part in maintaining the safety and upkeep of communal areas in collaboration with the Estates team.
Key responsibilities are as follows:
- Serve as a primary point of contact for residents and visitors, addressing enquiries and incidents as they arise and taking appropriate action.
- Responding to phone calls, managing email enquiries, and handling face-to-face interactions.
- Handle low-level anti-social behaviour issues, such as fly-tipping, by providing guidance to residents and facilitating communication with relevant authorities.
- Monitor CCTV systems and provide footage of criminal activities to police when necessary.
- Respond swiftly to emergency situations, such as insecure entrance doors or faulty lifts, and escalate urgent repairs promptly.
- Coordinate contractor visits and provide access to the premises as needed.
- Monitor parking areas and address any violations or concerns.
- Assist with communal repairs and conduct regular inspections of communal areas to ensure maintenance tasks are carried out effectively.
- Ensure timely resolution of enquiries and direct residents to the appropriate contacts within the organisation.
- Collaborate with the Estate Services Coordinator to ensure compliance records are current and accurate.
- Assume H&S duties in the coordinator’s absence.
- Manage office supplies and maintain a clean and organised front desk area.
- Ensure that you follow and keep up to date with all relevant statutory policies and related procedures including health and safety and financial regulations.
PAYE rate: £15.46 Umbrella: £20.45
Essential requirements:
- Must have worked in a similar position recently in housing.
- Must have excellent communication skills.
- Must be based in West London.
- Must be immediately available or on short notice.
Estates Officer employer: TRI Consulting
Contact Detail:
TRI Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Officer
✨Tip Number 1
Familiarise yourself with the local area of West London. Understanding the community and its specific needs will help you connect better with residents and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your conflict resolution skills. As an Estates Officer, you'll be dealing with various issues, including low-level anti-social behaviour. Being prepared to handle these situations calmly and effectively will set you apart.
✨Tip Number 3
Network with professionals in the housing sector. Attend local events or join online forums related to housing associations. This can provide valuable insights and connections that may help you in your application process.
✨Tip Number 4
Stay updated on health and safety regulations relevant to housing. Showing that you are knowledgeable about compliance and safety procedures will highlight your suitability for the role and your proactive approach.
We think you need these skills to ace Estates Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential requirements. Tailor your application to highlight your relevant experience in housing and your communication skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly those related to estate management or housing. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to handle resident enquiries and manage communal areas.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention specific experiences that relate to the responsibilities listed, such as handling anti-social behaviour or coordinating contractor visits.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Estates Officer role.
How to prepare for a job interview at TRI Consulting
✨Know Your Responsibilities
Familiarise yourself with the key responsibilities of the Estates Officer role. Be prepared to discuss how your previous experience aligns with tasks like handling resident enquiries, managing low-level anti-social behaviour, and coordinating contractor visits.
✨Demonstrate Communication Skills
Since excellent communication is essential for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with residents or handled difficult situations in the past.
✨Showcase Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved issues, particularly in a housing context. Highlight your ability to respond swiftly to emergencies and how you’ve managed repairs or safety concerns.
✨Understand Health and Safety Regulations
Brush up on relevant health and safety policies and procedures. Be prepared to explain how you ensure compliance and maintain safety standards in communal areas, as this will be crucial in your role.
