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- Tasks: Lead a team to deliver top-notch repairs in homes, ensuring quality and efficiency.
- Company: Join a company dedicated to providing safe, high-quality homes and improving lives.
- Benefits: Enjoy a permanent role with opportunities for professional growth and development.
- Why this job: Be part of a mission-driven team that values quality service and customer satisfaction.
- Qualifications: Must have trade NVQ level 3 or equivalent experience in managing operational teams.
- Other info: Ideal for those passionate about building maintenance and customer-focused services.
The predicted salary is between 36000 - 60000 £ per year.
Are you a skilled manager with experience in responsive repairs? We are seeking a dedicated and experienced Service Manager to join our property team on a full-time, permanent basis covering the Basingstoke area.
Our company ethos is to improve people's lives by providing decent, safe, and high-quality homes and services. Help us to serve this mission by joining our crucial repairs team.
Reporting to the Regional Head of Service, you will manage and support the Responsive Repairs team to deliver quality first time fix repairs in our customer's homes within the region. You will manage the team’s productivity, quality of work and progress by undertaking regular inspections of work. You will also manage approved contractor's performance and compliance, and ensure the relevant resources are in place.
Key Responsibilities
- Operative management: You will provide professional advice and guidance to colleagues with regards to the appropriate uses of materials in line with legislative standards and company guidelines.
- Complaint resolution: You will ensure that timely investigations and response to complaints are made and that workflow tasks are completed, and systems updated.
- Commercial awareness: You will build relationships with the commercial teams and ensure that the work carried out by contractors is within budget by ensuring the necessary financial controls are exercised.
- Health & safety awareness: You will ensure that the company’s obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.
Role Criteria
- Essential: You will either have a trade NVQ level 3 or equivalent experience and ideally have experience of leading, managing, developing and motivating operational teams.
- You will have up to date knowledge of building maintenance, Decent Homes standards and safety legislation.
- Experience of successfully delivering an excellent customer focused repair service.
To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile. Please apply with a CV and a covering letter detailing how you meet the essential criteria.
Contact Detail:
The Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Repairs
✨Tip Number 1
Familiarise yourself with the Decent Homes standards and relevant safety legislation. This knowledge will not only help you in interviews but also demonstrate your commitment to quality and compliance in repairs management.
✨Tip Number 2
Network with professionals in the property management and repairs sector. Attend local industry events or join online forums to connect with others who can provide insights or even referrals for the Service Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and resolved complaints in previous roles. Highlighting your leadership skills and customer service focus will set you apart from other candidates.
✨Tip Number 4
Research our company ethos and values thoroughly. Understanding our mission to improve people's lives through quality housing will allow you to align your answers during the interview, showing that you're a great fit for our team.
We think you need these skills to ace Service Manager - Repairs
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and essential criteria. Tailor your application to highlight how your skills and experiences align with the requirements of the Service Manager position.
Craft a Compelling Cover Letter: In your cover letter, specifically address how you meet the essential criteria mentioned in the job description. Use examples from your past experience to demonstrate your ability to manage teams, resolve complaints, and ensure compliance with health and safety regulations.
Highlight Relevant Experience: When updating your CV, focus on your relevant experience in repairs management and team leadership. Include any qualifications such as a trade NVQ level 3 and detail your knowledge of building maintenance and safety legislation.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Guinness Partnership
✨Showcase Your Management Skills
As a Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to developing and supporting colleagues.
✨Highlight Your Technical Knowledge
Make sure to discuss your understanding of building maintenance and relevant legislation. Be ready to explain how your trade NVQ level 3 or equivalent experience has equipped you to handle the technical aspects of the role.
✨Prepare for Scenario-Based Questions
Expect questions about handling complaints and ensuring quality repairs. Think of specific situations where you've resolved issues effectively and be prepared to share these experiences during the interview.
✨Demonstrate Commercial Awareness
Since managing budgets and contractor performance is key, be ready to discuss how you've previously ensured financial controls were maintained. Show that you understand the importance of balancing quality service with cost-effectiveness.
