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- Tasks: Lead a team to deliver top-notch repairs in customers' homes.
- Company: Join a company dedicated to providing safe, high-quality homes and services.
- Benefits: Enjoy a full-time, permanent role with opportunities for professional growth.
- Why this job: Make a real impact by improving people's lives through quality repairs.
- Qualifications: Must have NVQ level 3 or equivalent experience in building maintenance.
- Other info: Ideal for those passionate about customer service and team leadership.
The predicted salary is between 36000 - 60000 £ per year.
Are you a skilled manager with experience in responsive repairs? We are seeking a dedicated and experienced Service Manager to join our property team on a full-time, permanent basis covering the Basingstoke area.
Our company ethos is to improve people's lives by providing decent, safe, and high-quality homes and services. Help us to serve this mission by joining our crucial repairs team.
Reporting to the Regional Head of Service, you will manage and support the Responsive Repairs team to deliver quality first time fix repairs in our customer's homes within the region. You will manage the team’s productivity, quality of work and progress by undertaking regular inspections of work. You will also manage approved contractor's performance and compliance, and ensure the relevant resources are in place.
Key Responsibilities- Operative management: You will provide professional advice and guidance to colleagues with regards to the appropriate uses of materials in line with legislative standards and company guidelines.
- Complaint resolution: You will ensure that timely investigations and response to complaints are made and that workflow tasks are completed, and systems updated.
- Commercial awareness: You will build relationships with the commercial teams and ensure that the work carried out by contractors is within budget by ensuring the necessary financial controls are exercised.
- Health & safety awareness: You will ensure that the company’s obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.
- Essential: You will either have a trade NVQ level 3 or equivalent experience and ideally have experience of leading, managing, developing and motivating operational teams.
- You will have up to date knowledge of building maintenance, Decent Homes standards and safety legislation.
- Experience of successfully delivering an excellent customer focused repair service.
To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile. Please apply with a CV and a covering letter detailing how you meet the essential criteria.
Service Manager - Repairs employer: The Guinness Partnership
Contact Detail:
The Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Repairs
✨Tip Number 1
Familiarise yourself with the Decent Homes standards and relevant safety legislation. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining high-quality service in repairs.
✨Tip Number 2
Network with professionals in the property management and repairs sector. Attend local industry events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and resolved complaints in previous roles. Highlighting your leadership skills and customer service focus will set you apart from other candidates.
✨Tip Number 4
Research our company ethos and values thoroughly. Understanding our mission to improve people's lives through quality homes will allow you to align your answers during the interview with what we stand for.
We think you need these skills to ace Service Manager - Repairs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in managing responsive repairs and leading operational teams. Use specific examples that demonstrate your skills in building maintenance and customer service.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your qualifications meet the essential criteria listed in the job description. Mention your trade NVQ level 3 or equivalent experience and provide examples of your success in delivering excellent customer-focused repair services.
Showcase Your Leadership Skills: Emphasise your experience in leading and motivating teams. Provide examples of how you have managed productivity and quality of work in previous roles, as this is crucial for the Service Manager position.
Highlight Health & Safety Awareness: Demonstrate your knowledge of health and safety regulations and how you have ensured compliance in past roles. This will show your commitment to maintaining safe working practices, which is essential for this role.
How to prepare for a job interview at The Guinness Partnership
✨Showcase Your Management Skills
As a Service Manager, you'll need to demonstrate your ability to lead and motivate teams. Prepare examples of how you've successfully managed operational teams in the past, focusing on your leadership style and the outcomes achieved.
✨Understand the Technical Aspects
Brush up on your knowledge of building maintenance and safety legislation. Be ready to discuss specific standards, such as Decent Homes, and how you ensure compliance in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding complaint resolution. Think of scenarios where you've effectively handled customer complaints and what steps you took to resolve them.
✨Demonstrate Commercial Awareness
Be prepared to discuss how you manage budgets and financial controls when working with contractors. Highlight any experience you have in ensuring that projects stay within budget while maintaining quality service.
