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- Tasks: Support and maintain software applications while solving complex issues.
- Company: Join a dynamic Technology Applications Support Group in Manchester.
- Benefits: Enjoy hybrid working, competitive pay, and a collaborative environment.
- Why this job: Perfect for problem solvers who thrive in a fast-paced, diverse team.
- Qualifications: Looking for detail-oriented individuals with strong analytical skills.
- Other info: 12-month contract with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Applications Support Analyst Location: Manchester – Hybrid working Duration: 12 months Rate: £600.00 – £675.00 About the Role: As an Applications Support Analyst, you’ll be an essential part of our Technology Applications Support Group. Working closely with colleagues from various business units, the Technology department, and our client-facing teams, you’ll play a pivotal role in maintaining and supporting a blend of internally developed and third-party software applications. This dynamic environment requires quick problem-solving skills, a keen eye for detail, and the ability to manage complex issues from identification to resolution. Key Responsibilities: Provide application monitoring and support for internal technical teams, Client Support teams, external third-party support groups, and users of hosted applications. Investigate and identify the source of issues, whether they are software-related, business process-related, or usage-related, and route them to the relevant teams if needed. Ensure smooth application recovery during priority incidents, even with limited support. Collaborate with a cross-continental, cross-culture support team, coordinating efforts between diverse groups. Support core hours from 08:00 to 18:00 on-site, with additional support provided by our global tea…
Application Support Analyst employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarize yourself with the specific software applications mentioned in the job description. Understanding both internally developed and third-party applications will give you a significant edge during discussions.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of past experiences where you've successfully resolved complex issues. This will demonstrate your ability to handle the dynamic environment described in the role.
✨Tip Number 3
Showcase your experience in collaborating with diverse teams, especially in a cross-continental context. Being able to communicate effectively with different cultures is crucial for this position.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding core hours and additional support. Emphasizing your commitment to being present during critical times can set you apart from other candidates.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support and problem-solving skills. Use specific examples that demonstrate your ability to manage complex issues and collaborate with diverse teams.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with both internally developed and third-party software applications.
Showcase Technical Skills: Clearly outline your technical skills related to application monitoring and support. Include any relevant certifications or training that would make you a strong candidate for this position.
Highlight Problem-Solving Abilities: Provide examples of past experiences where you successfully identified and resolved application issues. This will demonstrate your quick problem-solving skills and attention to detail, which are crucial for this role.
How to prepare for a job interview at Pontoon
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled complex issues in the past. Highlight your analytical thinking and how you approach problem identification and resolution.
✨Demonstrate Technical Knowledge
Familiarize yourself with the software applications mentioned in the job description. Be ready to explain how you would support both internally developed and third-party applications.
✨Emphasize Collaboration Experience
Since the role involves working with diverse teams, share experiences where you've successfully collaborated with cross-functional or cross-cultural groups. This will show your ability to work well in a team-oriented environment.
✨Prepare for Scenario-Based Questions
Expect questions that present hypothetical situations related to application support. Practice articulating your thought process and the steps you would take to resolve these scenarios effectively.
