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- Tasks: As a Caseworker, you'll manage caseloads and support service users affected by crime.
- Company: Victim Support is a charity dedicated to helping victims of crime across England and Wales.
- Benefits: Enjoy flexible working, 28 days leave, birthday off, and discounts on various services.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: You need strong communication skills and experience in service delivery within diverse settings.
- Other info: Hybrid working options available; travel expenses covered during work hours.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for a Caseworker to join the West Midlands team, working 37.5 hours a week, based in our West Bromwich office. Victim Support offer a hybrid working policy, where you will be able to work some of your working days from home, if preferable.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you.
What we offer:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our West Bromwich office with the option of hybrid working from home. Travel across the area is required, travelling time is within working hours & expenses are reimbursed. The hours for this role are Monday to Thursday 8am to 4pm and Friday 12pm to 8pm.
As a Caseworker you will:
- Effectively manage a caseload, delivering excellent services via telephone, video call and in person to support service users
- Assess need and risk at initial contact and on an ongoing basis
- Develop, deliver, and monitor safety and support plans for those affected by crime, who accept ongoing support. Support will include providing resources, interventions, and information to all service users
- Help service users build healthy coping mechanisms and provide practical support and information
- Identify and provide action to safeguarding concerns
- Work collaboratively with key partners
- Use a bespoke case management system to maintain accurate and confidential records and contribute to monitoring information including the collection of outcomes
- Deliver awareness raising sessions on the impact of crime to partner agencies and community groups and participate in community events
You will need:
- An understanding of the impact of crime
- Effective verbal and written communication skills
- A proven track record of successfully delivering services and working directly within a statutory, voluntary or multi-agency setting(s)
- The ability to balance competing needs and priorities
- The ability to work independently and as part of a team
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Caseworker employer: Victim Support
Contact Detail:
Victim Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caseworker
✨Tip Number 1
Familiarise yourself with the specific challenges faced by victims of crime. Understanding their needs and the impact of crime on individuals will help you connect better during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the field of victim support or social work. Attend relevant workshops or community events to gain insights and make connections that could lead to valuable recommendations or referrals.
✨Tip Number 3
Prepare to discuss your experience in managing caseloads and working collaboratively with other agencies. Be ready to share specific examples that highlight your problem-solving skills and ability to prioritise competing needs.
✨Tip Number 4
Research Victim Support's values and mission. Tailor your conversation to reflect how your personal values align with theirs, showing that you're not just looking for a job, but are genuinely passionate about making a difference.
We think you need these skills to ace Caseworker
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Caseworker position. Highlight your relevant experience and skills that align with the job description.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that are relevant to the Caseworker role. Emphasise your communication skills, experience in managing caseloads, and any work you've done in a statutory or voluntary setting.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about supporting victims of crime. Use specific examples from your past experiences to demonstrate your resilience and adaptability.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Victim Support
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Caseworker. Familiarise yourself with the key tasks such as managing a caseload, assessing needs, and developing support plans. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Caseworker, effective verbal and written communication is crucial. Prepare examples from your past experiences where you successfully communicated with clients or colleagues. This will highlight your ability to convey information clearly and empathetically.
✨Demonstrate Resilience and Adaptability
Victim Support values resilience and adaptability in their team members. Be ready to discuss situations where you've had to adapt to changing circumstances or overcome challenges. This will show that you can handle the demands of the role effectively.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your genuine interest in the position and the organisation. Ask about the team dynamics, training opportunities, or how they measure success in the role. This not only helps you gather important information but also leaves a positive impression.
