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- Tasks: Join us as a Consumer Duty Manager, ensuring top-notch customer outcomes daily.
- Company: We're a fast-growing personal lines insurance business based in Essex.
- Benefits: Enjoy flexible working options and a vibrant company culture.
- Why this job: Be part of a dynamic team shaping customer experiences and driving growth.
- Qualifications: Experience in insurance and knowledge of Consumer Duty is essential.
- Other info: This is a unique opportunity to influence best practices in customer care.
The predicted salary is between 36000 - 60000 £ per year.
A rapidly-growing personal lines insurance business based in Essex is seeking a Customer Outcomes Manager. This is an exciting time to join the business as you will support the firm's growth while participating in the establishment of a best-in-class customer outcomes team. On a day-to-day basis, you will support the business in fulfilling its duties related to Consumer Duty.
Duties will include:
- Involvement in the production of papers for Board and Committees
- Ensuring compliance with Consumer Duty outcomes: products and services price and value, consumer understanding, FCA cross cutting rules and consumer support
- Liaising with stakeholders to gather required information
- Developing positive relationships with outsourced partners
- Working with the business to define their approach to vulnerable customers
- Working on product governance matters
For this role, you will need experience of working in an insurance business and a working knowledge of Consumer Duty.
Consumer Duty Manager - Insurance employer: HFG Insurance Recruitment
Contact Detail:
HFG Insurance Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Duty Manager - Insurance
✨Tip Number 1
Familiarise yourself with the latest regulations and guidelines surrounding Consumer Duty in the insurance sector. Understanding these nuances will not only help you in interviews but also demonstrate your commitment to compliance and customer outcomes.
✨Tip Number 2
Network with professionals already working in consumer outcomes or compliance roles within the insurance industry. Engaging with them can provide valuable insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that showcase your ability to manage stakeholder relationships and ensure compliance with consumer standards. Real-life scenarios can make a strong impression during interviews.
✨Tip Number 4
Stay updated on current trends and challenges in the insurance market, particularly those affecting consumer outcomes. Being knowledgeable about industry developments will help you engage in meaningful conversations during interviews and show your passion for the field.
We think you need these skills to ace Consumer Duty Manager - Insurance
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Consumer Duty Manager position. Tailor your application to highlight your relevant experience in insurance and knowledge of Consumer Duty.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in insurance and any specific experience related to Consumer Duty. Use concrete examples to demonstrate how you've successfully managed customer outcomes or compliance in past positions.
Showcase Stakeholder Management Skills: Since the role involves liaising with stakeholders, make sure to include examples of how you've effectively communicated and built relationships with various partners in your previous roles. This will show your ability to collaborate and gather necessary information.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your enthusiasm for joining a rapidly-growing business. Mention how you can contribute to establishing a best-in-class customer outcomes team and your commitment to supporting vulnerable customers.
How to prepare for a job interview at HFG Insurance Recruitment
✨Understand Consumer Duty
Make sure you have a solid grasp of the Consumer Duty principles and how they apply to the insurance sector. Be prepared to discuss how these principles can enhance customer outcomes and ensure compliance.
✨Showcase Your Stakeholder Management Skills
Highlight your experience in liaising with various stakeholders. Be ready to provide examples of how you've successfully gathered information and built relationships, especially with outsourced partners.
✨Demonstrate Your Knowledge of Product Governance
Familiarise yourself with product governance matters relevant to the role. Be prepared to discuss how you would approach ensuring products are fair and provide value to customers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills, particularly regarding vulnerable customers. Think of examples from your past experience where you’ve had to adapt your approach to meet diverse customer needs.
