Account Executive (creative agency) (Permanent)

You must have worked delivering Live Corporate In-house Events. Our client is a global creative communications agency looking for an Account Director to join an existing accounts team in our West Midlands office. You will be working with a number of key clients, particularly supporting the strategic direction of their events. You must have previous event agency experience and be comfortable discussing event content and strategy at a senior level.

Our client is a full-service, global creative communications agency with employees across London, The Midlands, and Manchester. They specialise in Live and Virtual Events, Communication Campaigns, Strategic Vision Support, bespoke films, and Incentive Travel Programmes. Our client seeks a highly skilled individual with 5 years of event production agency experience to lead the management of client projects across multiple teams, including large-scale, high-budget events. Your strong project management skills and attention to detail will enable you to oversee a diverse portfolio of projects, ensuring flawless execution from inception to completion.

You possess excellent interpersonal skills, confidently communicating with stakeholders at all levels, including executives and board members. Your expertise in client management allows you to build robust relationships while identifying strategic opportunities for growth. With a proven background in content development, you will lead the creation of innovative materials across digital, video, and graphic media, exceeding client expectations. You excel in financial management, overseeing job profitability, maximising margins, and ensuring projects remain cash flow positive while adhering to client contract obligations.

A strategic thinker and creative problem solver, you thrive in dynamic environments, adapting to changing circumstances while delivering high-quality results.

• Project Management – Full responsibility for managing the delivery of a portfolio of client projects across multiple account teams. Taking on or overseeing others in briefing internal departments, supplier liaison, content development, technical, logistics, and delegate management. Attending all events run out of account teams.
• Content Development – Lead and drive creative content in conjunction with the Client Services Director across all media, including digital, video, graphics, and other communication materials.
• Financial Management – Oversee financial management of all projects with the account team, being responsible for job profitability and maximising margin in line with agreed margin targets. Ensuring all jobs are cash flow positive and tracking average day rate to ensure jobs are costed accurately and company targets on average day rates are met.
• Process and Quality Control – Be a beacon of best practice with the Production team. Ensure Account teams deliver projects in line with ISO 9001 standards. Maintaining high quality of execution in everything the Account Teams produce to ensure client satisfaction exceeds targets as set by business.
• ROT – Ownership of ROT targets within the account team. Supporting Client Services Directors to obtain client buy-in to the framework and ensuring objectives set meet requirements and that effective and timely measurement is in place. Challenging Senior Account Managers/Account Managers to step outside the day-to-day and think more strategically.
• Resource Management – Ensuring effective allocation of resources within the team so that clients are best serviced.
• Client Management – Overseeing the production process, attending client meetings as necessary, communicating at levels up to and including Board level. Creating touchpoints with more senior contacts, understanding client strategy to enable higher-level conversations and communicating to the Client Services Director any client opportunities.
• New Business – Working with Client Services Director to identify new business opportunities. Attend new business meetings and networking events. Working with the Commercial Director to allocate resource and leading the account team in delivering of pitch. Ensuring pitch meets with the client’s requirements and strategy and is in line with our brand proposition.
• Business Development – Responsible for putting together client business development plans together with Client Services Director. Attend new business meetings and networking events.
• CRM – Responsible for keeping CRM up to date with client contacts, updating notes etc.
• Line Management – Line Management of Senior Account Managers/Account Managers and their respective teams. Strong leadership and performance management ensuring account teams perform at a high level. Supporting and enabling staff to develop through training and regular communication including probationary meetings, appraisals, and other performance-related meetings.
• Company Culture – Demonstrate the organisation's values and live and breathe the brand behaviours. Encouraging others to get involved and feel part of the team to help maintain and uphold the company culture.

Good stress management, ability to performance manage teams, financial acumen: reporting and forecasting, resource allocation and planning, flexible – ability to adapt in the moment and responsive to change, creative and dynamic – think outside the box, challenge the norm, ability to see projects through, computer literate, line management experience essential, experience of content development and how to bring alive messaging in a conference environment, experience of video production essential, must have a full driving licence and car.

Embracing Diversity: Your Unique Perspective Matters. At Disrupt Talent, we believe that diversity drives innovation. Our recruitment process is designed to be supportive and accessible, so if you need any adjustments or accommodations, don’t hesitate to reach out.

About Us: Disrupt Talent – Your Recruitment Partners. At Disrupt Talent, we don’t just match candidates to jobs; we empower our clients in the live events and exhibitions sector by connecting them with outstanding talent. As specialists in this dynamic industry, we are passionate about building innovative teams that transform ideas into unforgettable experiences.

If you would just like an informal chat about the marketplace and your potential options, please just give us a call 01926 954154 or drop us an email at hey@disrupttalent.liveevents.