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- Tasks: Support victims of crime by providing guidance and managing a team.
- Company: Victim Support is a charity dedicated to helping those affected by crime across England and Wales.
- Benefits: Enjoy flexible working, 28+ days leave, birthday off, and discounts on various services.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in social care or customer service and managing teams is essential.
- Other info: We welcome diverse applicants and offer adjustments for disabilities during the selection process.
The predicted salary is between 30000 - 42000 £ per year.
We have the exciting opportunity for a Senior Helpline Advisor (known internally as a Senior Triage Early Interventions Officer) to join the team in Sheffield, working 37.5 hours per week.
Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you.
What we offer:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday and options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity and paternity payments
- High Street, retail, holiday, gym, entertainment and leisure discounts
- Access to our financial wellbeing hub and salary deducted finance
- Employee assistance programme and wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme and season ticket loans
- Ongoing training and support with opportunities for career development and progression
About the role:
To be successful in this role, you will have knowledge and experience of developing and delivering a service in a statutory, voluntary, community or private social care or customer service setting and experience of managing and developing staff or volunteers and monitoring their workload and capacity. You will also have experience of working with multiple agencies and overseeing direct work with service users.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered and started an application, then we will contact you to advise of the amended closing date wherever possible.
Senior Helpline Advisor employer: Victim Support
Contact Detail:
Victim Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Helpline Advisor
✨Tip Number 1
Familiarise yourself with Victim Support's mission and values. Understanding their commitment to supporting victims of crime will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Highlight your experience in customer service and social care settings. Be prepared to discuss specific examples where you've made a positive impact, as this will showcase your ability to contribute effectively in the Senior Helpline Advisor role.
✨Tip Number 3
Network with current or former employees of Victim Support. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare for situational questions that assess your resilience and adaptability. Think of scenarios where you've successfully navigated challenges in a customer service environment, as these qualities are crucial for the role.
We think you need these skills to ace Senior Helpline Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Senior Helpline Advisor position. Tailor your application to highlight your relevant experience in customer service and social care.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in developing and delivering services in various settings. Mention any specific instances where you managed staff or volunteers, as this is crucial for the role.
Showcase Your Skills: Demonstrate your resilience, adaptability, and customer service focus in your application. Use specific examples to illustrate how you've successfully navigated challenges in previous roles.
Follow Application Instructions: Make sure to complete the application form as instructed on the Victim Support website. Clearly demonstrate how you meet the essential criteria outlined in the job description to increase your chances of being shortlisted.
How to prepare for a job interview at Victim Support
✨Show Your Passion for Helping Others
As a Senior Helpline Advisor, your role will revolve around supporting those affected by crime. Make sure to express your genuine passion for helping others during the interview. Share personal experiences or motivations that drive you to make a difference in people's lives.
✨Demonstrate Resilience and Adaptability
The job requires resilience and adaptability, so be prepared to discuss situations where you've had to overcome challenges or adapt to changing circumstances. Use specific examples to illustrate how you handled difficult situations effectively.
✨Highlight Your Experience with Multi-Agency Work
Since the role involves working with multiple agencies, it's crucial to highlight any relevant experience you have in this area. Discuss how you've collaborated with different organisations and the impact it had on service delivery.
✨Prepare Questions About the Organisation's Values
Victim Support is driven by its vision and values. Prepare thoughtful questions about their commitment to diversity and inclusion, as well as how they support their staff. This shows that you align with their mission and are genuinely interested in being part of their team.
