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- Tasks: Welcome and assist test candidates while ensuring a secure exam environment.
- Company: Join Pearson, a global leader in education and assessment with a commitment to diversity.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive work culture.
- Why this job: Make a difference by helping candidates succeed in their exams in a friendly atmosphere.
- Qualifications: School qualifications in English and Maths; familiarity with Microsoft Office is a plus.
- Other info: Flexible shifts available; perfect for students looking for part-time work.
This job is with Pearson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction, and we are now hiring a Test Centre Administrator to join our successful team in Wolverhampton.
Your Opportunity
- This is a permanent position.
- You will be required to work a minimum of 12 hours per week (including some Saturdays).
- Working hours vary; the candidate might be scheduled to either do a day shift (7:30 am to 5:15 pm), a lunch break (11:00 am to 3:00 pm), or a Saturday shift (7:30 am- 4:15 pm).
- The pay rate is £13.37 per hour, paid to you at the end of every month.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organisation, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you'll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing secure exam/test delivery whilst offering exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
- Welcome, greet and check-in customers/test-taking candidates.
- Comply with all exams testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor / invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams, ensuring the candidate's experience is a positive one. Our ideal applicant will be a true team player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel, and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring restricted behaviour and noticing details from a distance. You should be able to sit for long periods of time and escort candidates to and from the exam/test room.
Our Recruitment Process
This is an essential role, so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are scheduled right now; therefore, we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
Test Center Administrator - Wolverhampton employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Center Administrator - Wolverhampton
✨Tip Number 1
Familiarise yourself with Pearson VUE's testing procedures and security protocols. Understanding the specific requirements for exam delivery will help you demonstrate your readiness to uphold their standards during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or administrative roles. Being able to showcase your ability to interact positively with candidates will set you apart as a strong candidate for this position.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires availability for various shifts, showing that you can adapt to different schedules will be a significant advantage.
✨Tip Number 4
Practice your communication skills, especially in explaining processes clearly and concisely. As a Test Centre Administrator, you'll need to guide candidates through the exam process, so being articulate is key.
We think you need these skills to ace Test Center Administrator - Wolverhampton
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Test Centre Administrator position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Skills: Emphasise your customer service skills, attention to detail, and any experience with Microsoft Office. Mention your ability to work flexible hours and in a quiet environment, as these are key aspects of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Explain why you want to work at Pearson VUE and how your background makes you a suitable candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pearson
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the exam process and the importance of security and customer service in this role.
✨Show Your Flexibility
Since the position requires working various shifts, be prepared to discuss your availability during the interview. Highlight your willingness to adapt to different schedules, including weekends and early mornings.
✨Demonstrate Attention to Detail
The role involves monitoring candidates and ensuring compliance with testing procedures. Be ready to provide examples from your past experiences where your attention to detail made a difference, especially in high-pressure situations.
✨Prepare for Customer Service Scenarios
As you'll be interacting with test-takers, think about how you would handle different customer service scenarios. Prepare to discuss how you would greet candidates, explain the testing process, and manage any issues that may arise during exams.
