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- Tasks: Support sales with technical expertise in video surveillance and customer training.
- Company: Join Dahua, a leader in security and surveillance solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration.
- Why this job: Be part of a dynamic team that values innovation and customer relationships.
- Qualifications: Must have a clean UK driving license and experience in technical support.
- Other info: Engage with diverse clients and enhance your technical knowledge in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high quality products, solutions, and services. The Pre-Sales Engineer will be engaged with not only our Tech, Sales, Marketing and Operation Departments, but also external clients such as distributors, system integrators, installers, end-users, and other clients, to improve Dahua business performance and reputation and ensure healthy sustained business growth.
Main Responsibilities:
- Provide technical support and advising on all aspects of video surveillance equipment for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting and doing integration with third party companies, both VMS and CCTV hardware.
- Maintain good relationship with distributors, system integrators, and installers, and listen to their feedback on our products.
- Maintain efficient communication with the Headquarter in terms of new product lines and other technical issues.
- Carry out site surveys, customer training/demos, project support and product promotion to the market; and provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products and working with sales staff for sales target.
- Test and diagnose faults and undertaking repair of video surveillance equipment.
- Provide product training to technical engineers for our channel customers and helping them to improve the standard of their technical knowledge.
- Providing demand consolidation, gathering product information and feedback from the market and reporting back to the product department for product improvement and plan.
- Providing project support, including proactively helping customers prepare tender documents, and making project tenders according to the required standards.
- Brand promotion, cooperating with Dahua Marketing Team with regards to promotional materials for customers in order to develop the company's business.
- Participate in training sessions for new starters in the Technical Department to ensure they are familiar with Dahua products and solutions.
Key Attributes:
- Full clean UK driving license;
- Right to work in the UK;
- Prior experience in a technical support role;
- Good customer service skills and communication skills;
- Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network and industrial drone products.
- Good at handling pressures.
- The ability to learn new technologies fast.
- A positive attitude.
- Initiative, honesty and integrity.
Presales Engineer employer: Dahua UK & Ireland
Contact Detail:
Dahua UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Engineer
✨Tip Number 1
Familiarise yourself with Dahua's product range and the latest trends in security and surveillance technology. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the security and surveillance industry. Attend relevant events or join online forums to connect with potential colleagues and gain insights into the company culture at Dahua.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully provided technical support or training. Highlight your problem-solving skills and ability to communicate complex information clearly, as these are crucial for a Pre-Sales Engineer.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've built relationships with clients or resolved issues in previous roles. This will illustrate your capability to maintain good relationships with distributors and integrators.
We think you need these skills to ace Presales Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly in the security and surveillance industry. Emphasise your knowledge of CCTV, VMS, and other related technologies that are crucial for the Pre-Sales Engineer role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences where you've successfully provided technical support or training, and how these experiences align with the responsibilities outlined in the job description.
Showcase Communication Skills: Since the role involves maintaining relationships with clients and internal teams, highlight your communication skills. Provide examples of how you've effectively communicated technical information to non-technical audiences or collaborated with cross-functional teams.
Prepare for Technical Questions: Anticipate technical questions related to video surveillance equipment and be ready to discuss your troubleshooting experience. This will demonstrate your expertise and readiness for the challenges of the Pre-Sales Engineer role.
How to prepare for a job interview at Dahua UK & Ireland
✨Know Your Tech Inside Out
As a Pre-Sales Engineer, you'll need to demonstrate a strong understanding of video surveillance equipment and related technologies. Brush up on your knowledge of CCTV, VMS, and other relevant products before the interview, so you can confidently answer technical questions and showcase your expertise.
✨Showcase Your Communication Skills
This role requires excellent communication with various stakeholders, including clients and internal teams. Prepare examples of how you've effectively communicated technical information in the past, whether through training sessions or customer interactions, to highlight your ability to convey complex ideas clearly.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've diagnosed and resolved technical issues. This will show your potential employer that you can handle challenges effectively and work collaboratively with R&D and customers to find solutions.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would approach site surveys, customer training, or project support. Practising these scenarios will help you articulate your thought process and demonstrate your proactive approach to problem-solving.
