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- Tasks: Support critical business applications and manage incidents in a dynamic team.
- Company: Join a global leader known for innovation and a supportive culture.
- Benefits: Enjoy hybrid working, career growth opportunities, and a values-driven environment.
- Why this job: Be part of a collaborative culture that values diversity and personal development.
- Qualifications: Previous support experience and strong communication skills are essential.
- Other info: Flexible working post-probation and commitment to inclusivity.
The predicted salary is between 24000 - 28000 £ per year.
A leading global organisation with a strong reputation for innovation and collaboration is seeking an Application Support Administrator to join their business systems support team based in Milton Keynes. This is an exciting opportunity to be part of a dynamic environment where culture, collaboration, and career development are genuinely valued.
With a global presence and a workforce spanning over 100 countries, this organisation is committed to fostering a supportive and inclusive culture. Employees are empowered to drive change, prioritise work-life balance, and grow within a company that values diversity of thought and experience.
The Application Support Administrator will play a pivotal role in maintaining and supporting a suite of critical business applications. The successful candidate will work closely with various teams to address technical needs, manage incidents, and contribute to projects that enhance operational efficiency. This hybrid role requires attendance at the Milton Keynes office approximately three days per week during a three-month probation period, reducing to one day per week thereafter.
Key Responsibilities- Respond promptly to urgent system issues.
- Deliver consistently strong performance to support team objectives.
- Manage assigned projects and contribute to broader team initiatives.
- Provide insightful management information to senior stakeholders.
- Offer front-line support for business applications.
- Assist in the investigation, analysis, and prioritisation of incidents and service requests.
- Carry out routine and ad-hoc system maintenance and troubleshooting.
- Maintain strong communication with support managers and key business users.
- Develop knowledge of key market and broking systems.
- Keep abreast of system enhancements and software changes.
- Support testing processes for software upgrades and patches.
- Collaborate effectively on team projects and individual tasks.
- Previous experience in a similar support or systems administration role.
- Basic understanding of the insurance sector and ITIL principles is beneficial.
- Strong communication and interpersonal skills.
- Ability to prioritise work and operate with minimal supervision.
- Solid technical aptitude and a proactive approach to problem-solving.
- A values-driven working environment where individual contributions matter.
- Hybrid working model with flexibility post-probation.
- Career progression opportunities and a supportive team culture.
- Commitment to reasonable adjustments and accommodations as needed.
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Application Support Analyst employer: Sanderson Recruitment Plc
Contact Detail:
Sanderson Recruitment Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific business applications used by the company. Research their suite of applications and understand how they contribute to operational efficiency. This knowledge will help you demonstrate your proactive approach during interviews.
✨Tip Number 2
Brush up on your ITIL principles, as having a basic understanding can set you apart from other candidates. Consider taking a quick online course or reading up on ITIL best practices to show your commitment to effective service management.
✨Tip Number 3
Prepare examples of how you've successfully managed incidents or provided support in previous roles. Be ready to discuss specific situations where your problem-solving skills made a difference, as this will highlight your technical aptitude and communication skills.
✨Tip Number 4
Network with current or former employees of the organisation on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support or systems administration. Emphasise any technical skills and knowledge of the insurance sector, as well as your ability to manage incidents and projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your strong communication skills and proactive problem-solving approach, and explain how you can contribute to the team’s objectives.
Highlight Relevant Experience: In your application, focus on specific examples from your previous roles that demonstrate your ability to respond to urgent system issues and support business applications effectively.
Show Enthusiasm for the Company Culture: Express your appreciation for the company's commitment to diversity, collaboration, and career development. This will show that you align with their values and are genuinely interested in being part of their team.
How to prepare for a job interview at Sanderson Recruitment Plc
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an Application Support Administrator. Be prepared to discuss how your previous experience aligns with these responsibilities, especially in areas like incident management and system maintenance.
✨Showcase Your Technical Skills
Since this role requires a solid technical aptitude, be ready to demonstrate your knowledge of business applications and any relevant ITIL principles. You might be asked about troubleshooting processes or how you've handled technical issues in the past.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you’ve collaborated with teams in the past and how you maintain communication with stakeholders during projects.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This shows your interest in the role and the company. You could inquire about the team culture, opportunities for career development, or how the company supports work-life balance.
