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- Tasks: Manage ticket queues, stock, and hardware repairs while ensuring service levels.
- Company: Join Hays Talent Solutions, a leading recruitment agency with a strong reputation.
- Benefits: Enjoy a structured work schedule from Monday to Friday, 08:30 to 17:00.
- Why this job: Gain hands-on experience in tech support and improve your problem-solving skills.
- Qualifications: Must hold SC Clearance; no prior experience required, just a passion for technology.
- Other info: Immediate start available; perfect for students looking for a temporary role.
The predicted salary is between 30000 - 42000 £ per year.
Location: Lincoln LN5 9NB
Contract: 5 Months - Mon - Fri 08:30 - 05:00
Candidate Requirements:
- Must hold SC Clearance.
Key Responsibilities:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes), ensuring appropriate updates and call management to maintain service levels as per contract.
- Hub stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
- Effective Management of disposals that go through their Hub as per contract.
- Triage and perform hardware repairs 'in Warranty kit' and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader.
- Follow any agreed processes and procedures either from the Authority (site regulations etc) or clients' own.
Next Stage: Conversation with recruiter to assess suitability.
Start Date: ASAP
Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling.
Technician 2 employer: Hays Talent Solutions
Contact Detail:
Hays Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician 2
✨Tip Number 1
Make sure you understand the importance of SC Clearance for this role. Familiarise yourself with the process and requirements, as having this clearance is essential for your application to be considered.
✨Tip Number 2
Brush up on your ticket management skills. Being able to demonstrate your experience in managing service tickets effectively will show that you can maintain service levels as required by the contract.
✨Tip Number 3
Highlight any previous experience you have with hardware repairs and asset management. This will help you stand out, as these are key responsibilities in the Technician 2 role.
✨Tip Number 4
Prepare to discuss potential service improvements during your conversation with the recruiter. Showing initiative and a proactive approach can set you apart from other candidates.
We think you need these skills to ace Technician 2
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description for the Technician 2 position. Make sure you understand the key responsibilities and candidate requirements, especially the need for SC Clearance.
Tailor Your CV: Update your CV to highlight relevant experience and skills that match the job description. Focus on your ticket management, hardware repair experience, and any asset management roles you've held.
Craft a Cover Letter: Write a concise cover letter that explains why you're a great fit for the role. Mention your experience with service levels, stock management, and any improvements you've implemented in previous positions.
Double-Check Your Application: Before submitting, review your CV and cover letter for any errors or omissions. Ensure all information is accurate and that you've addressed the specific requirements of the job.
How to prepare for a job interview at Hays Talent Solutions
✨Understand SC Clearance Requirements
Make sure you are familiar with the SC Clearance process and its importance for the role. Be prepared to discuss your eligibility and any previous experience with security clearances.
✨Familiarise Yourself with Ticket Management Systems
Since queue ticket management is a key responsibility, brush up on any relevant software or systems used for managing tickets. Be ready to explain how you've handled similar tasks in the past.
✨Showcase Your Technical Skills
Prepare to discuss your experience with hardware repairs and asset management. Bring examples of past work where you successfully managed stock or performed repairs, as this will demonstrate your capability for the role.
✨Highlight Problem-Solving Abilities
Be ready to talk about how you've identified potential service improvements in previous roles. This shows initiative and a proactive approach, which is highly valued in this position.
