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- Tasks: Support sales and administration while providing top-notch customer service.
- Company: Join a leading supplier of building materials with a commitment to community and employee growth.
- Benefits: Enjoy profit share bonuses, generous holiday, health plans, and a supportive work culture.
- Why this job: Be part of a team that values your contributions and invests in your personal development.
- Qualifications: Enthusiastic, self-motivated individuals with a proactive approach to customer service are welcome.
- Other info: Opportunities for growth in a positive, inclusive environment.
The predicted salary is between 28800 - 43200 £ per year.
We have a great opportunity for a Customer Service Administrator to join the team at our Hemel Hempstead branch. We require an enthusiastic, self-motivated individual who can provide effective sales and administration support to the branch.
The successful candidate will work closely with the Sales team and have a pro-active approach to sales and customer service:
- Provide sales and administration support for the internal / external sales team
- Provide administration support to the Sales team and work closely with internal colleagues
- Communicate directly with customers through telephone or in person to resolve queries, including stock, invoicing, delivery and general enquiries
- General administration duties including scanning delivery notes, invoice reprints, stationary ordering and general office duties
- Ensure the highest standards of service to our customers
Company Profit Share Bonus (dependant on company performance), Company pension scheme, 23 days’ holiday + 8 Bank Holidays, Life Assurance Scheme, Health Cash Plan – Salary Sacrifice, Employee Assistance Programme.
Our network of branches across the Midlands and South-East offer a wide range of building materials and expert advice to everyone from national housebuilders to local tradespeople and DIY enthusiasts. Whether it’s bricks and blocks, timber, landscaping supplies, or specialist products, we deliver with reliability and care. Our knowledgeable staff, responsive service and strong supply partnerships ensure our customers can depend on us to keep their projects moving forward.
We have a deep-rooted commitment to our people and communities, and giving back is core to who we are. Each year we donate a portion of our profits to the EH Smith Charitable Trust, supporting local charities and not-for-profit organisations that make a real difference in the communities we serve.
We prioritise our colleagues’ well-being and growth, fostering a culture where individuals feel valued, supported, and empowered to reach their full potential. We believe that learning never stops, and so we actively invest in the development of our colleagues, providing opportunities to grow and thrive in an inclusive, positive environment. Whether someone is just starting their journey with us or looking to take the next step, we provide the tools, encouragement, and opportunities to help them grow and thrive.
Customer Service Assistant / Office Administration employer: EH Smith Builders Merchants
Contact Detail:
EH Smith Builders Merchants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant / Office Administration
✨Tip Number 1
Familiarise yourself with the products and services offered by the company. Understanding the range of building materials and how they cater to different customer needs will help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing common scenarios can prepare you for real-life interactions, ensuring you can resolve issues confidently and efficiently during the interview process.
✨Tip Number 3
Showcase your ability to work collaboratively with a sales team. Think of examples from your past experiences where you supported colleagues or contributed to team goals, as this will highlight your proactive approach and teamwork skills.
✨Tip Number 4
Research the company's commitment to community and employee development. Be prepared to discuss how you align with their values and how you can contribute to their mission of supporting local charities and fostering a positive workplace culture.
We think you need these skills to ace Customer Service Assistant / Office Administration
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how your skills align with the responsibilities outlined in the job description, such as your ability to handle customer queries effectively.
Showcase Your Communication Skills: Since the role involves direct communication with customers, emphasise your strong verbal and written communication skills. Provide examples of past experiences where you successfully resolved customer issues or collaborated with a team.
Highlight Your Proactive Approach: Demonstrate your proactive approach to sales and customer service in your application. Share instances where you took initiative to improve processes or enhance customer satisfaction, which aligns with the company's values.
How to prepare for a job interview at EH Smith Builders Merchants
✨Show Enthusiasm
Make sure to express your enthusiasm for the role and the company during the interview. Highlight your passion for customer service and how it aligns with the company's commitment to providing excellent service.
✨Demonstrate Communication Skills
Since the role involves direct communication with customers, be prepared to showcase your communication skills. Practice answering common customer queries and think of examples where you've successfully resolved issues in the past.
✨Highlight Teamwork Experience
The position requires working closely with the Sales team and other colleagues. Share specific examples of how you've collaborated with others in previous roles to achieve common goals or improve processes.
✨Prepare for Administrative Questions
As the role includes various administrative duties, be ready to discuss your experience with tasks like invoicing, stock management, and general office duties. Mention any relevant software or tools you are familiar with that could benefit the team.
