National Portfolio Teams Manager

Contract Type: 12 month Fixed - Term contract starting 01st August

Salary: £62376.57 per annum

Working Hours: 37.5 hours per week

Working Pattern: Monday - Friday

Location: Hybrid / this role can be based anywhere in the UK

Interviews: to take place via Teams on the 17th June

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a National Portfolio Manager:

• Ensuring our customer experience is central to all decisions made
• Uniting, inspiring and developing our people
• Leading and working collaboratively in order to deliver our vision, purpose, aspired culture, business plan and strategy

As part of the wider Senior Management Team you will be responsible for leading the national managed agent portfolio. Key responsibilities include:

• Managing and delivering an integration plan for managed agents and directly managed services, building on best practice in both One Housing Group and Riverside
• Influencing and working collaboratively with partners and stakeholders across Riverside and externally
• Providing leadership to the operational teams within the managed agent and directly managed portfolios and ensuring they operate within operational and legislative standards
• Act as the center of excellence for Managed Agent and Directly Managed services across the Group.
• Strategically lead the Managed Agents and Directly Managed functions, ensuring the provision of a high quality, effective customer service which is quality compliant and profitable

About you:

• Experience of leading and managing a Managed Agents, Directly managed and leaseholder portfolio
• Track record of success in a strategic senior level role meeting demanding objectives and delivering business performance that exceeds expectations.
• Experience of leading negotiations with both local authorities and providers of care and support around leases and management agreements.
• Experience of successfully leading, managing and motivating remote teams including managing team performance.
• Evidence of effectively managing a key service provision within a complex multi-site organisation.
• Up to date knowledge of legislation, regulations and standards relating to social and supported housing.
• Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment.