Regional Account Manager Oversight Audits

This field-based role is as Oversight Manager to join the Oversight team covering the Midlands, Stoke, Wales, Worcester and Gloucester. This is a new vacancy due to continued growth. You would be looking after large Automotive Dealership accounts and some Travel agents. They have one of the UK's largest regulatory networks with many retail sites across the UK benefiting from a range of Finance and Insurance services.

Depending on experience, starting base salary is £34K with OTE c£40K (OTE is paid monthly with a small quarterly uplift for consecutive achieving across the quarter) plus car allowance (£350 per month which means you can either use your existing car or lease one) plus benefits which include private health.

Key Deliverables:

• Framework Setups - Undertake initial Framework set up visits for all Network Members (AR, VAR, Additional Services), including Approved Persons / Senior Manager Governance, staff induction training including system demonstrations using the relevant framework document to evidence the meeting and to set agreed action plans as appropriate.
• Oversight Audits - Undertake a variety of different oversight audits both remotely and on site in-line with the agreed risk-based approach, ensuring that the audits are booked and completed as per the required frequency effectively and in line with company policies. Produce detailed reports based on the findings and set appropriate action plans.
• Escalations - Take direct responsibility for all escalations allocated and ensure they are completed within 28 days of allocation.
• Relationship Management - Take direct responsibility and provide a comprehensive first-class account management service to help support with the relationships for all clients within your caseload.
• Training & Development - Delivery of high quality, professional training and development to network members both on site and remotely.
• Cancellations - Take responsibility for network members with regards to cancellation requests (Network Membership and APEX Additions) in line with company processes.
• Sales Referrals - Generating income from existing network members as well as identifying opportunities and making the sales department aware.

Critical Competencies:

• Be able to understand and effectively convey relevant regulation and legislation from the Financial Conduct Authority (ICOBS / CONC).
• Adhere to the ethos of Consumer Duty in all work activity.
• Completion of the companies Training program.
• Manage customer relationships with a professional approach.
• Provide excellent customer service.
• Have good self-presentation and excellent inter-personal skills.
• Readily accept responsibility for your work.
• Ensure work is completed to internal procedures and external regulatory requirements.
• Possess exceptional attention to detail skills.
• Be highly motivated with the ability to work independently.
• The ability to work effectively to deadlines.
• Good organisational and administrative skills.
• A strong communicator, able to handle objections, negotiate and close decision makers.
• The ability to relate to a wide range of people from Approved Persons / senior company management to Sales Executives and Administrators.
• Excellent presentation skills both face to face and via video call.
• The ability to prioritise and manage several different tasks at once.
• A polite, friendly and diplomatic manner.

Desirable Skills and Experience:

• Experience of a retail insurance environment.
• Experience of working with/for finance providers.
• Experience of working within a risk-related role.
• Understanding of the Motor and Travel industry sectors.
• Understanding of how to use the FCA Handbook, and knowledge of the FCA requirements DISP, PRIN, SYSC, ICOBS, SUP and CONC.
• Excellent computer skills including Excel, One Drive, Teams, Word and Outlook.
• Being able to work remotely on your own and as part of a team.
• A full UK driving licence.

Other significant Role Requirements:

• Oversight Managers need to have a good understanding of legislation, as well as an excellent knowledge of the company, regulation and the products or service they advise on and sell.
• Always comply with the FCA’s (and other applicable regulators) principles, commitments and codes of practice.
• Adhere to the ethos of Consumer Duty in all work activity.

Scope of Role: Normal working hours are 37.5 hours per week, Monday to Friday, although some flexibility is required as the requirements/needs of the business. Remote working as well as travelling within a dedicated area and the occasional need to spend nights away from home.