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For Companies At a Glance
- Tasks: Be the friendly face of our new Build to Rent development in Birmingham.
- Company: Join a dynamic team focused on creating exceptional living experiences.
- Benefits: Enjoy a competitive salary, bonuses, and a unique 4 days on/4 days off schedule.
- Why this job: Perfect for those who love customer service and want to make a real impact.
- Qualifications: A background in customer service and a positive, outgoing personality are essential.
- Other info: Refer a friend and earn £300 in vouchers if they get hired!
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity to join a new Build to Rent development in Birmingham. The Resident Services Associate will be responsible for front of house duties, acting as point of contact for residents and delivering exceptional customer service.
Overview:
- Location: Birmingham
- Salary: £30,000 + Bonus
- Working Hours: 4 days on/4 days off
Responsibilities of the Resident Services Associate include:
- Front desk duties including administration, responding to enquiries and welcoming visitors.
- Ensure amenity spaces are well presented at all times.
- Organise and lead events.
- Respond to rental enquiries, schedule and conduct tours.
- Complete check in/check out reports.
- Ensure marketing portals are up to date.
- Respond to enquiries.
- Organise minor works.
- Arrears chasing and reporting.
The person:
- Customer service background.
- Common sense approach.
- Positive, can do attitude.
- Outgoing, warm, friendly personality.
- Excellent written and spoken etiquette.
If you’re interested in the Resident Services Associate position and you possess the required skill set, then apply now. Should you have any further questions contact Martha Kiernan at Collins Property Recruitment. Should this role not be for you, but you would like to refer a friend or colleague to us, we’ll happily give you £300 worth of vouchers if we successfully place them!
BTR Resident Services Associate employer: Collins Property Recruitment
Contact Detail:
Collins Property Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BTR Resident Services Associate
✨Tip Number 1
Familiarise yourself with the local area of Birmingham, especially the Build to Rent developments. Knowing the neighbourhood will help you engage with residents and answer their queries more effectively.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in this role. Think about how you would handle difficult situations or complaints to demonstrate your problem-solving abilities.
✨Tip Number 3
Network with professionals in the property management sector. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Resident Services Associate position.
✨Tip Number 4
Prepare to showcase your outgoing personality during the interview. Think of examples from your past experiences where you delivered exceptional service or organised successful events, as these will highlight your suitability for the role.
We think you need these skills to ace BTR Resident Services Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and front desk duties. Use specific examples that demonstrate your ability to handle enquiries and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your outgoing personality and positive attitude. Mention your passion for creating a welcoming environment and your experience in organising events or managing amenity spaces.
Highlight Communication Skills: Since excellent written and spoken etiquette is crucial for this role, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with clients or residents in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Collins Property Recruitment
✨Showcase Your Customer Service Skills
As a Resident Services Associate, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your ability to provide the warm and friendly service that residents expect.
✨Familiarise Yourself with the Development
Research the Build to Rent development in Birmingham before the interview. Understanding its amenities, services, and community events will allow you to speak confidently about how you can contribute to creating a welcoming environment for residents.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and common sense approach. Think of situations where you had to think on your feet or manage multiple tasks simultaneously, as these are likely to come up during the interview.
✨Demonstrate Your Organisational Skills
The role involves organising events and managing front desk duties. Be ready to discuss how you prioritise tasks and keep things organised. Sharing specific examples of how you've successfully managed events or administrative responsibilities will highlight your suitability for the role.
