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- Tasks: Support customers in sensitive financial situations through administration and communication.
- Company: Join a dynamic financial services call centre focused on customer care.
- Benefits: Enjoy a hybrid working model with 3 days in the office and competitive pay.
- Why this job: Make a real impact by helping customers while developing your organisational skills.
- Qualifications: Strong organisational skills and experience in data analysis are essential.
- Other info: This is a 6-month contract with potential for extension.
The predicted salary is between 24000 - 36000 £ per year.
The Customer Team Support Coordinator role is an administration role in a busy financial services call centre, that requires sensitivity, tact and empathy as it is dealing with customers who may find themselves in sensitive situations financially and emotionally. The team works with customers who may be struggling to maintain their financial agreements, or need alternative arrangements established. Finding the balance between the needs of the business and supporting loyal customers is a key aspect of this role.
This is an initial 6-month contract, with the potential to extend!
Main Responsibilities:- Banking and invoice management
- Raise incidents with ticket management system
- Respond professionally to customer emails/letters
- Maintain accurate records of interactions, applications and transactions
The successful candidate will have excellent organisational skills and experience in analysing and preparing reporting data.
Excellent working environment with hybrid working model - 3 days a week in the office!
The role is inside IR35 and the hourly rate is £17.12ph (£30k annual salary equivalent).
Customer Team Support Coordinator employer: Signet Resources
Contact Detail:
Signet Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Support Coordinator
✨Tip Number 1
Familiarise yourself with the financial services industry, especially the challenges customers face. Understanding common issues will help you empathise with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, particularly in handling sensitive conversations. Role-playing scenarios with friends or family can help you feel more confident when discussing difficult topics with potential customers.
✨Tip Number 3
Highlight any previous experience in customer service or administrative roles where you've had to manage sensitive information. Be ready to share specific examples of how you handled challenging situations effectively.
✨Tip Number 4
Research StudySmarter and our values, especially regarding customer support. Tailoring your approach to align with our mission can set you apart and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Customer Team Support Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Team Support Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or administrative roles, especially in financial services. Mention specific examples where you demonstrated sensitivity, tact, and empathy in challenging situations.
Showcase Organisational Skills: Since excellent organisational skills are crucial for this role, provide examples of how you've successfully managed multiple tasks or projects in the past. Use metrics or outcomes to illustrate your effectiveness.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only introduces yourself but also explains why you're passionate about supporting customers in sensitive situations. Make sure to connect your values with those of the company.
How to prepare for a job interview at Signet Resources
✨Show Empathy and Understanding
Given the sensitive nature of the role, it's crucial to demonstrate your ability to empathise with customers. Share examples from your past experiences where you successfully handled difficult situations with care and understanding.
✨Highlight Organisational Skills
The role requires excellent organisational skills. Be prepared to discuss how you manage your time and tasks effectively, perhaps by sharing specific tools or methods you use to stay organised in a busy environment.
✨Familiarise Yourself with Financial Services
Understanding the basics of financial services can give you an edge. Brush up on common terms and practices in the industry, and be ready to discuss how you can apply this knowledge to support customers effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential customer situations you might encounter and how you would handle them, balancing business needs with customer support.
