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- Tasks: Engage with members, handle enquiries, and promote savings and loans products.
- Company: Join London Capital Credit Union, a leading not-for-profit co-operative in the UK.
- Benefits: Enjoy flexible working hours, a competitive salary, bonuses, and pension contributions.
- Why this job: Make a real impact by helping others while growing your career in a supportive environment.
- Qualifications: Customer service and administrative experience are essential; ICT skills are a must.
- Other info: Opportunity for part-time work with a friendly team near Archway tube station.
The predicted salary is between 24000 - 42000 £ per year.
We are looking for people to join our friendly team. London Capital is one of the UK’s largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.
Hours: Thirty-eight hours per week (part time, flexible working options)
Period: Permanent, 3-month probation period.
Pay: £30,094pa, - £15.23p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.
Reports to: Deputy Manager (Operations)
Main purpose and scope of the Member Services Officer:
To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner.
Main duties & responsibilities:
- To promote active membership, and take up of savings and loans products
- Ensure that members feel valued and welcome in dealings with the credit union
- Dealing with member enquiries by post, telephone, email, website & App
- Accurate inputting of data into various IT systems.
Person Specification - Member Services & Support Officer:
- Administrative or clerical experience - Essential
- Customer service experience - Essential
- Experience of using a range of ICT efficiently - Essential
Competencies:
- A friendly and outgoing manner with an ability to make a good first impression - Essential
- Proven skills in accurate record keeping & policy adherence - Essential
- Good self-organisational skills - Desirable
- Works well in teams - Essential
- Good verbal and written communications skills in English - Essential
Other:
- Flexible with respect to working hours and tasks - Essential
- A knowledge and understanding of the credit union movement - Desirable
- A commitment to the aims and objectives of the credit union movement - Desirable
To apply to the customer service role please send your CV and a covering letter that MUST evidence how you meet the main duties & responsibilities of this role.
Member Services & Support Officer employer: Job Board Direct
Contact Detail:
Job Board Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services & Support Officer
✨Tip Number 1
Familiarise yourself with the credit union movement and its values. Understanding the principles behind credit unions will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience during networking opportunities. Engage with professionals in the financial services sector to learn more about their experiences and gather insights that could be beneficial for your application.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves dealing with member enquiries through various channels, being articulate and clear will set you apart from other candidates.
✨Tip Number 4
Demonstrate your organisational skills by managing your time effectively when preparing for the interview. Create a schedule that allows you to research the company, rehearse common interview questions, and reflect on your relevant experiences.
We think you need these skills to ace Member Services & Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative and customer service experience. Use specific examples that demonstrate your ability to promote active membership and handle member enquiries effectively.
Craft a Compelling Cover Letter: Your cover letter should clearly outline how you meet the main duties and responsibilities of the role. Be sure to mention your friendly manner, record-keeping skills, and any experience with ICT systems.
Showcase Your Communication Skills: Since good verbal and written communication skills are essential, ensure your application is well-written and free from errors. This will reflect your attention to detail and professionalism.
Demonstrate Your Commitment: In your application, express your understanding of and commitment to the aims and objectives of the credit union movement. This can set you apart from other candidates who may not share the same values.
How to prepare for a job interview at Job Board Direct
✨Show Your Customer Service Skills
As a Member Services & Support Officer, you'll be dealing with members daily. Be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to make members feel valued and welcome.
✨Demonstrate Your Administrative Experience
This role requires strong administrative skills. Bring examples of your previous clerical work, focusing on your attention to detail and accuracy in record-keeping. Discuss any relevant IT systems you've used to manage data efficiently.
✨Express Your Understanding of the Credit Union Movement
While knowledge of the credit union movement is desirable, showing a genuine interest can set you apart. Research the principles of credit unions and be ready to discuss how they align with your values and the mission of London Capital.
✨Prepare for Teamwork Questions
Since teamwork is essential for this role, think of examples where you've successfully collaborated with others. Be ready to explain how you contribute to a positive team environment and how you handle conflicts or challenges within a team.
