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- Tasks: Be the friendly face of our new Build to Rent development in West London.
- Company: Join a dynamic team focused on creating exceptional living experiences.
- Benefits: Enjoy a competitive salary, bonuses, and a unique 4 days on/4 days off schedule.
- Why this job: Perfect for those who love customer service and want to make a real impact in residents' lives.
- Qualifications: A background in customer service and a positive, outgoing personality are essential.
- Other info: Refer a friend and earn £300 in vouchers if they get hired!
The predicted salary is between 24000 - 32000 £ per year.
An exciting opportunity to join a new Build to Rent development in West London. The Resident Services Associate will be responsible for front of house duties, acting as point of contact for residents and delivering exceptional customer service.
Overview:
- Role: Resident Services Associate
- Location: West London
- Salary: £32,000 + Bonus
- Working Hours: 4 days on/4 days off
Responsibilities of the Resident Services Associate include:
- Front desk duties including administration, responding to enquiries and welcoming visitors.
- Ensure amenity spaces are well presented at all times.
- Organise and lead events.
- Respond to rental enquiries, schedule and conduct tours.
- Complete check in/check out reports.
- Ensure marketing portals are up to date.
- Respond to enquiries.
- Organise minor works.
- Arrears chasing and reporting.
The person:
- Customer service background.
- Common sense approach.
- Positive, can do attitude.
- Outgoing, warm, friendly personality.
- Excellent written and spoken etiquette.
If you’re interested in the Resident Services Associate position and you possess the required skill set, then apply now. Should you have any further questions contact Martha Kiernan at Collins Property Recruitment.
Should this role not be for you, but you would like to refer a friend or colleague to us, we’ll happily give you £300 worth of vouchers if we successfully place them!
BTR Resident Services Associate employer: Collins Property Recruitment
Contact Detail:
Collins Property Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BTR Resident Services Associate
✨Tip Number 1
Familiarise yourself with the local area of West London. Knowing the neighbourhood will help you engage with residents and answer their queries more effectively, showcasing your commitment to providing exceptional customer service.
✨Tip Number 2
Brush up on your event planning skills. Since you'll be organising and leading events, having a few creative ideas ready to share during your interview can demonstrate your proactive approach and enthusiasm for the role.
✨Tip Number 3
Practice your communication skills. As the first point of contact for residents, being warm and friendly is key. Role-play common scenarios with friends or family to build confidence in your interactions.
✨Tip Number 4
Research the company culture at StudySmarter. Understanding our values and how we operate will help you align your responses during the interview, making it clear that you're a great fit for our team.
We think you need these skills to ace BTR Resident Services Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and front desk duties. Use specific examples that demonstrate your ability to handle enquiries and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your warm personality and positive attitude. Mention why you are excited about the Resident Services Associate role and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your excellent written and spoken etiquette in your application. Provide examples of how you've successfully communicated with customers or managed events in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Collins Property Recruitment
✨Showcase Your Customer Service Skills
As a Resident Services Associate, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond to assist customers or resolve issues. This will demonstrate your ability to handle the front desk duties effectively.
✨Familiarise Yourself with the Development
Research the Build to Rent development in West London before the interview. Understanding its amenities, services, and community events will show your genuine interest in the role and help you answer questions more confidently.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience in administration, event organisation, and handling enquiries. Practising your responses will help you articulate your thoughts clearly and showcase your relevant skills.
✨Exude a Positive Attitude
The job requires a warm and friendly personality. During the interview, maintain a positive demeanour, smile, and engage with your interviewer. This will reflect the outgoing nature they are looking for in a candidate.
