Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and manage user accounts.
- Company: Join a growing business in Ipswich known for its collaborative and supportive culture.
- Benefits: Enjoy a friendly team environment with opportunities for knowledge sharing and continuous improvement.
- Why this job: Perfect for tech enthusiasts who love solving problems and helping others in a fast-paced setting.
- Qualifications: 2+ years in IT support, strong knowledge of Office 365, Active Directory, and Windows OS required.
- Other info: A full UK driving license and access to a vehicle is necessary.
The predicted salary is between 30000 - 42000 £ per year.
Bristow Holland is delighted to be working with a well-established and growing business in Ipswich that is looking to add an experienced IT Support Engineer to its team. This is an excellent opportunity for someone who is passionate about IT and customer service, and who enjoys solving technical issues in a fast-paced, collaborative environment.
The successful candidate will play a key role in providing both 1st and 2nd line support across the organisation, ensuring that users receive timely and professional assistance with hardware, software, and system-related issues. You’ll be part of a friendly, supportive team that values knowledge sharing and continuous improvement.
Responsibilities:- Provide high-quality 1st and 2nd line technical support to end users, both remotely and face-to-face.
- Troubleshoot and resolve issues with hardware, software, network connectivity, and user accounts.
- Administer and support Office 365, including Exchange Online, Teams, and SharePoint.
- Manage Active Directory, including user accounts, group policies, and access permissions.
- Diagnose and resolve problems with Windows operating systems and core business applications.
- Log and manage support requests using the IT ticketing system, ensuring timely updates and resolution.
- Escalate complex or unresolved issues to senior engineers or third-line support as required.
- Deliver excellent customer service and communicate technical issues clearly to non-technical users.
- 2+ years of experience in an IT support role, ideally within a multi-user environment.
- Strong working knowledge of Office 365, Active Directory, and Windows OS (Windows 10/11).
- Confident in supporting end users across desktops, laptops, printers, mobile devices, and basic networking.
- Experience working with ticketing systems and managing a busy support queue.
- A positive, customer-first attitude with strong communication and interpersonal skills.
- Ability to work independently, manage workload effectively, and know when to escalate.
- Full UK driving license and access to your own vehicle.
IT Support Engineer employer: Bristow Holland
Contact Detail:
Bristow Holland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills during any interactions with the company. Whether it's through networking or during interviews, demonstrating a positive, customer-first attitude will resonate well with the hiring team.
✨Tip Number 3
Prepare for potential technical questions by brushing up on common troubleshooting scenarios related to Windows OS and network connectivity. Being able to articulate your problem-solving process can impress interviewers.
✨Tip Number 4
If possible, connect with current or former employees of the company on professional networking sites. They can provide valuable insights into the company culture and the specifics of the IT support role, which can help you tailor your approach.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with 1st and 2nd line support. Include specific examples of how you've resolved technical issues and provided excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention your experience with Office 365, Active Directory, and Windows operating systems, and explain how these skills make you a great fit for the role.
Highlight Key Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've effectively communicated technical issues to non-technical users in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bristow Holland
✨Show Your Technical Skills
Be prepared to discuss your experience with Office 365, Active Directory, and Windows operating systems. You might be asked to troubleshoot a common issue on the spot, so brush up on your technical knowledge and be ready to demonstrate your problem-solving skills.
✨Emphasise Customer Service
Since this role requires a strong customer service focus, think of examples where you've successfully helped users resolve their IT issues. Highlight your communication skills and how you can explain technical concepts to non-technical users.
✨Familiarise Yourself with the Company
Research Bristow Holland and understand their business model and values. Knowing about their work culture and how they approach IT support will help you tailor your answers and show that you're genuinely interested in the position.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the team dynamics, the tools they use, and opportunities for professional development. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
