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For Companies At a Glance
- Tasks: Support live manufacturing tech and ensure seamless operations in a dynamic environment.
- Company: Join a leading organisation focused on operational excellence in manufacturing technology.
- Benefits: Competitive pay rate of £300+ per day with a rolling contract for stability.
- Why this job: Be part of a dedicated team, enhancing critical operations and making a real impact.
- Qualifications: Experience in manufacturing environments and strong IT skills are essential.
- Other info: On-site role in Stevenage; immediate start available.
The predicted salary is between 48000 - 72000 £ per year.
Role: Technical Support Engineer
Specialism(s): Technical Support, Active Directory, Operational Technology, Manufacturing Technology, System Administration, GxP/GMP, Networking, Documentation
Type: Contract, Inside IR35
Duration: 6+ Months (rolling contract)
Location: Stevenage (On-Site ONLY)
Start: ASAP / Urgent
Pay Rate: £300+ per day
CPS Group UK are delighted to be working with a leading organisation to appoint a Technical Support Engineer, with specific experience of supporting 'live' manufacturing or production environments. Working as part of a dedicated, on-site IT Support team, the Technical Support Engineer has responsibility for the support of Operational/Manufacturing technology which underpins the critical operations of the business (e.g. process control equipment, laboratory software, instrumentation and plant infrastructure). Soft skills and communication are critical to this role as it works cross-functionally with other technical teams to implement best-practice and integration with core IT infrastructure.
Role Requirements
- Support Operational/Manufacturing hardware, software implementations, ensuring connectivity to infrastructure
- Provide technical ops support and sys admin for Operational systems
- Monitor, operate and enhance complex Operational Technology platforms and equipment
- Act as the conduit between Ops, QC, 3rd Parties and IT to resolve complex technical issues
- Provide hands-on operational support for installed solutions
- Manage risks associated with software and hardware
- Contribute to use cases, process flow documents, test plans/scripts and support UAT where required
Required Skills & Experience
- Experience working in Operational/Manufacturing environments (e.g. Pharma, CNI, Manufacturing)
- Deep technical experience with IT Infrastructure technologies - Active Directory, Networking, Sys Administration
- Ability to produce system implementation and operational documents/procedures
- Knowledge of Windows OS & Storage systems
- Excellent written and verbal communication skills
- Experience working in GMP/GxP environments
- Knowledge of Purdue frameworks (desirable)
- Technical knowledge of OT computing & security principles (desirable)
For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK or email.
Operational Technology Support Engineer employer: CPS Group
Contact Detail:
CPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and networking. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the Operational Technology field, especially those who work in manufacturing environments. Attend industry events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss your experience in GxP/GMP environments during interviews. Be ready to provide examples of how you've handled technical issues in these settings, as this is crucial for the role.
✨Tip Number 4
Showcase your soft skills by preparing for behavioural interview questions. Since communication is key in this role, practice articulating how you've successfully collaborated with cross-functional teams in the past.
We think you need these skills to ace Operational Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Operational/Manufacturing environments. Emphasise your technical skills, especially with Active Directory, Networking, and System Administration, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements of the Operational Technology Support Engineer position. Mention your experience with manufacturing technology and your ability to communicate effectively across teams.
Showcase Relevant Projects: If you have worked on specific projects related to Operational Technology or in GMP/GxP environments, include these in your application. Detail your role and the impact of your contributions.
Highlight Soft Skills: Since soft skills and communication are critical for this role, make sure to mention any experiences where you successfully collaborated with cross-functional teams or resolved complex technical issues.
How to prepare for a job interview at CPS Group
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Operational/Manufacturing environments, especially in Pharma or CNI sectors. Be prepared to discuss specific technologies you've worked with, such as Active Directory and Networking, as well as any hands-on experience you have with operational systems.
✨Demonstrate Communication Skills
Since this role requires cross-functional collaboration, practice articulating complex technical issues in a clear and concise manner. Prepare examples of how you've successfully communicated with different teams, such as Ops, QC, and IT, to resolve problems.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time situations. Think of scenarios where you've had to manage risks associated with software or hardware in a manufacturing setting, and be ready to explain your thought process and actions taken.
✨Familiarise Yourself with GxP/GMP Standards
Since the role involves working in regulated environments, brush up on GxP/GMP principles. Be ready to discuss how you ensure compliance in your work and any relevant experiences you have that demonstrate your understanding of these standards.
