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- Tasks: Assist customers with tech support via tickets, chat, and phone while troubleshooting various hosting issues.
- Company: Zume is a boutique web hosting company focused on high-quality customer support and genuine care.
- Benefits: Enjoy flexible working hours, including early, late, and weekend shifts to fit your lifestyle.
- Why this job: Join a small, growing team where you can make a real impact and develop your tech skills.
- Qualifications: Must have a friendly attitude, interest in technology, and basic knowledge of Linux and hosting.
- Other info: Hybrid work model available; based in Coventry, UK.
The predicted salary is between 28800 - 43200 £ per year.
Zume is a boutique web hosting company built on one thing: obsessive, high-quality support. We're small, growing, and genuinely care about doing things the right way. You will have the opportunity to work closely with our customers and provide personal support in a rewarding environment.
It's a hands-on role with lots of variety, autonomy, and the opportunity to have real responsibility from day one. Our standard hours are 9-5, but we're a 24/7 operation. You'll mostly work days, but will also have the opportunity to work early, late and weekend shifts if this suits your lifestyle better.
What we're looking for:
- Friendly, polite, clear communicator who takes pride in their work
- Genuine interest in technology, computers, or servers
- Desire to learn and progress through the business
- A decent grasp of Linux and hosting basics
- cPanel/WHM and WordPress experience
- Based in the UK, ideally able to commute into Coventry on a hybrid basis
The following would be beneficial:
- Confident with site/email migrations
- Knowledge in other applications such as Magento or Joomla
- VPS or virtualisation experience (Proxmox, KVM, etc.)
- Previous experience in a hosting or technical support role
- Comfortable with DNS, email deliverability, or SSL issues
What you'll be doing:
- Helping customers via tickets, live chat, and phone
- Migrating sites and emails from other hosting providers (cPanel and non-cPanel)
- Troubleshooting WordPress issues, SSL, DNS, email problems, and more
- Working with cPanel/WHM, and helping with VPS and virtualisation where needed
- Suggesting ways to improve our tools, docs, and how we work
Web Hosting Technician employer: Zume
Contact Detail:
Zume Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Web Hosting Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as cPanel/WHM and WordPress. Having hands-on experience or even personal projects using these tools can really set you apart during the interview.
✨Tip Number 2
Showcase your communication skills by preparing to discuss how you've effectively helped customers in previous roles. Think of examples where you resolved technical issues while maintaining a friendly and clear dialogue.
✨Tip Number 3
Research Zume's approach to customer support and be ready to share your thoughts on how you can contribute to their high-quality service. This shows your genuine interest in the company and its values.
✨Tip Number 4
If you have experience with site/email migrations or troubleshooting common hosting issues, prepare to discuss these scenarios in detail. Highlighting your practical knowledge will demonstrate your readiness for the role.
We think you need these skills to ace Web Hosting Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Zume is looking for in a Web Hosting Technician. Highlight your relevant skills and experiences that align with their requirements.
Tailor Your CV: Customise your CV to reflect your experience with Linux, cPanel/WHM, and WordPress. Include any relevant technical support roles or projects that demonstrate your ability to troubleshoot and communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Mention specific examples of how you've helped customers in the past and your eagerness to learn and grow within the company.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Zume
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of Linux, cPanel/WHM, and WordPress before the interview. Be prepared to discuss your experience with these technologies and how you've used them in previous roles.
✨Demonstrate Your Communication Skills
As a Web Hosting Technician, clear communication is key. Practice explaining technical concepts in simple terms, as you may need to help customers who aren't tech-savvy. This will show that you can be friendly and approachable while still being professional.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might encounter in the role, such as troubleshooting a WordPress issue or migrating a site. Think through your past experiences and be ready to share how you handled similar situations.
✨Express Your Willingness to Learn
Zume values individuals who are eager to learn and grow. Be sure to convey your enthusiasm for technology and your desire to progress within the company. Mention any relevant courses or certifications you're considering to further your skills.
