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- Tasks: Support clients with tech needs and deliver projects on time.
- Company: Join a leading cloud solutions provider known for innovation.
- Benefits: Enjoy a competitive salary, training, and flexible shifts.
- Why this job: Be part of a dynamic team making a real impact in tech.
- Qualifications: Experience in 2nd/3rd line support and knowledge of Microsoft technologies required.
- Other info: Work varied shifts with weekends off and opportunities for career growth.
The predicted salary is between 36000 - 54000 £ per year.
Opportunity:
Our trusted partner, a highly reputable cloud solutions provider is hiring a 2nd/3rd line Service Delivery Engineer who is happy to work a varied shift pattern, Monday to Thursday which will involve some night shifts. The chosen candidate must have a background in 2nd/3rd line support gaining exposure to the following: Office 365, Microsoft Azure, Active Directory and Networking (DNS, DHCP, TCP/IP) to be based in Sittingbourne paying up to £45,000 per annum. The shift patterns are Monday to Thursday between 8am to 8pm and rotates between days/nights with Friday, Saturday and Sunday off.
You will be a good communicator, technically proficient and able to provide strategic guidance to clients regarding technology and IT infrastructures, enabling major business process changes through enhancements to clients' IT. You may also be called upon to provide guidance and technical expertise during design, selection, implementation, as well as technology selection.
Responsibilities:
- Engaging with clients to determine their technology requirements
- Working with clients to deliver projects to a defined scope, quality, cost and timescale for outcome success.
- Clarifying client system specifications, understanding working practices and the nature of the customers’ business.
- Working at customer sites, liaising with staff at all levels within their organisation - good stakeholder management is therefore a pre-requisite.
- Developing new technologies and then implementing these.
- Presenting solutions in clear and consistent written or oral reports using Word, Excel and PowerPoint.
- Designing, testing, installing and monitoring systems during the Project phase
- Preparing documentation and presenting progress reports to customers following implementation.
The candidate will be technically proficient in the following areas:
- Microsoft technologies, including Office 365 Cloud, Exchange Online and SQL; experience of designing and implementing MS Azure / AWS would be advantageous
- Azure AD, Intune, Power Apps is a nice to have
- Server Operating Systems, Active Directory, DNS, Group Policy
- Virtualization technologies including Hyper-V or VMware
- Network hardware including Routers, Firewall, Switches, Wi-Fi (Vendor Neutral)
- Storage including SAN, NAS, SCSI, iSCSI and Fibre Channel
- Mobile Device Management, Security products
- Backup and DR technologies with a strong understanding of BCP.
Package: £45,000 Salary reviews, career progression, training and certifications. On Call Allowance Pension Holiday Training
24/7 Support Engineer employer: Intec Select Limited
Contact Detail:
Intec Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Microsoft Azure, and Active Directory. Being able to discuss your hands-on experience with these tools during interviews will demonstrate your technical proficiency.
✨Tip Number 2
Prepare to showcase your communication skills by practising how you would explain complex technical concepts to non-technical stakeholders. This is crucial for a role that involves engaging with clients and providing strategic guidance.
✨Tip Number 3
Research the company’s recent projects or case studies related to cloud solutions. Being knowledgeable about their work can help you tailor your responses and show genuine interest during the interview process.
✨Tip Number 4
Be ready to discuss your experience with shift work and how you manage work-life balance. Since this role involves varied shift patterns, demonstrating your adaptability and commitment to working nights will be beneficial.
We think you need these skills to ace 24/7 Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 2nd/3rd line support, particularly with Office 365, Microsoft Azure, and Active Directory. Use specific examples to demonstrate your technical proficiency and problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to work varied shift patterns and your experience in engaging with clients to understand their technology requirements.
Showcase Communication Skills: Since good communication is key for this role, provide examples in your application of how you've effectively communicated technical information to non-technical stakeholders or clients in the past.
Highlight Relevant Certifications: If you have any relevant certifications, such as those related to Microsoft technologies or cloud solutions, be sure to mention them in your application. This can set you apart from other candidates.
How to prepare for a job interview at Intec Select Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with Office 365, Microsoft Azure, and Active Directory during the interview. Be prepared to discuss specific projects or challenges you've faced in these areas, as this will demonstrate your technical proficiency.
✨Communicate Clearly
As a Support Engineer, you'll need to communicate effectively with clients and stakeholders. Practice explaining complex technical concepts in simple terms, and be ready to provide examples of how you've successfully engaged with clients in the past.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to troubleshoot issues or implement solutions under pressure. Highlight your approach to problem-solving and how you ensure client satisfaction through effective resolution.
✨Understand the Company Culture
Research the cloud solutions provider's values and culture before the interview. Tailor your responses to align with their mission and demonstrate how you can contribute positively to their team dynamic.
